One for the IT guys :)

[mottamort]

hehehehe


Have a good weekend y'all!

 

[blaaislaai]

The agony of listening to non-techies (who have no clue) talk about technology.

I'm in tech support, surrounded by "techies" and they have these type of conversations as well. They don't know jack about IT but got the job anyway

 

[mottamort]

I'm in tech support, surrounded by "techies" and they have these type of conversations as well. They don't know jack about IT but got the job anyway

One of the comments at the bottom applies to me 200% (because I bounce between 2 in the week) - the one about users talking tech but have no clue, that is my life since I work around Teachers. They know almost enough to be dangerous and cause more problems. Its actually kinda scary.

I'm sure that applies to you too

 

[Mash]

Lmao, the gift and the.curse!!!

 

[blaaislaai]

One of the comments at the bottom applies to me 200% (because I bounce between 2 in the week) - the one about users talking tech but have no clue, that is my life since I work around Teachers. They know almost enough to be dangerous and cause more problems. Its actually kinda scary.

I'm sure that applies to you too

Definitely man!

The one "tech" here had no idea what an UPS was, never heard of it before.
Others don't know what a mechanical keyboard is.
Majority of them don't even know what a SSD is, they referred to it as an external drive.

These idiots will be the reason why I resign from my job one day, it's a pain to be surrounded by n00bs!

 

[BeoTeK]

5. You’ve learned to walk through the hallways quickly to avoid getting stopped by users

I can say I'm guilty of this.

15. Despite constant reminders, hardly anyone submits a ticket

^^ So farking true... already had three queries today where people just walk up to me and wonder why I start banging my head on the desk.

 

[mottamort]

^^ So farking true... already had three queries today where people just walk up to me and wonder why I start banging my head on the desk.

Yeah my boss has told me when that "thought i'd tell you in person instead of mailing support / creating a ticket" happens, i say ok, listen and then tell them to make a ticket anyway as I'm extremely forgetful...and then to immediately forget about it, until they make a ticket hehe

Definitely man!

The one "tech" here had no idea what an UPS was, never heard of it before.
Others don't know what a mechanical keyboard is.
Majority of them don't even know what a SSD is, they referred to it as an external drive.

These idiots will be the reason why I resign from my job one day, it's a pain to be surrounded by n00bs!

SHould I feel bad for sort of laughing at those examples? (albeit in a "I know how you feel" way)

 

[Hagan]

Trying to find the layman for certain terminologies is a chore on its own. Sometimes a long explanation is necessary for the simplest words.

 

[BeoTeK]

And what do you do when you have 7 tickets assigned to you and busy working, and as tickets come in they get assigned to you from other team members within two minutes of being logged, despite them having two open tickets.

 

[mottamort]

And what do you do when you have 7 tickets assigned to you and busy working, and as tickets come in they get assigned to you from other team members within two minutes of being logged, despite them having two open tickets.

Get a better job? :/

My mate has that issue. There doesn't seem to be any "balance" in their ticket system. he gets about 15 a day, and then 2 of the other 5 guys get about 5-7, and then it gets referred to HIM when they don't solve them, since he has a higher turnover rate (from actually working). So those dudes do nothing, and get fewer tickets.

Why there isn't some kind of system in place just to check your turnover rate (in a "broad" sense, I understand some tickets take longer than others) and reprimand accordingly, I don't know...

 

[PsychoFish]

[MENTION=4071]BeoTeK[/MENTION] Pro-Tip: Tell a user (Y) you can't do his ticket today because user X's ticket is more important, then tell user X you cannot do his ticket because user Z's ticket is more important. Then tell user Z that user Y says his ticket is more important than his ticket or user X's ticket. Put all three tickets on hold pending user feedback.

 

[BeoTeK]

Get a better job? :/

My mate has that issue. There doesn't seem to be any "balance" in their ticket system. he gets about 15 a day, and then 2 of the other 5 guys get about 5-7, and then it gets referred to HIM when they don't solve them, since he has a higher turnover rate (from actually working). So those dudes do nothing, and get fewer tickets.

Why there isn't some kind of system in place just to check your turnover rate (in a "broad" sense, I understand some tickets take longer than others) and reprimand accordingly, I don't know...

I even get given stuff to sort out with users that are CPT based, the rest of my team is in THAT office!!! But I must sort it out.

The worst is when I get given tickets to set up a users email on their cell phone, but the user is in CPT or JHB where THEY are!!!


Oh ffs, believe me I'm looking for alternative emplyment. To make matters worse is I know partially why it happens is because as you say, I get shit done. And my manager works on a KPI - the more work he gets done and closed, the more pay he gets.


The other day I had to laugh (that's all I could do), I mentioned our lines are problematic so my manager tells me to log faults with Telkom, to which my colleague had the audacity to actually then give me the link to the fault logging page!

- - - - - - - - - - Double Post Merged - - - - - - - - - -

[MENTION=4071]BeoTeK[/MENTION] Pro-Tip: Tell a user (Y) you can't do his ticket today because user X's ticket is more important, then tell user X you cannot do his ticket because user Z's ticket is more important. Then tell user Z that user Y says his ticket is more important than his ticket or user X's ticket. Put all three tickets on hold pending user feedback.

bwahahahaha..... that's brilliant. I seriously lol'd there.