Two years ago I signed up with a WISP, paid the setup cost and they've since been providing me with internet access on a month-to-month basis. I've generally been very happy with their service.
Three weeks ago the connection stopped working; I contacted them and they said they could not pick up my air grid on their systems, so the next day they sent a technician out to see what's wrong. He could not find any fault on the air grid, yet could not get my PC online again, so he suggested we try to install a new dish, which was done the next day. This solved the problem, but he said that I would probably have to pay for the new dish; he could not say what was wrong with the air grid, which he then took with him and would contact me later with more details.
A week later I received an invoice for the new dish, R1424. As I was not informed why the air grid had stopped working, I contacted them the next day and was told the following: Apparently some frequencies on the tower that my grid connected to had changed to some new technology, which meant my air grid would no longer be capable of providing me with internet.
Does this sound right? Should I not have been notified at least a few months before that they were planning to do this upgrade and that people's air grids would stop working? I would have been able to better prepare for this expense, or even have looked at other options. I was also told that if I was not ok with having the new dish installed, I was welcome to request that they return the old air grid, but then my internet would not work 'the way I would want it to work' (ie, not at all). They said that none of their air grid-using customers complained about this unannounced upgrade and extra expense.
So many things about all this just feels wrong. Not sure if all this is common practice? Please if anyone could give me some advice, I'd greatly appreciate it.
Three weeks ago the connection stopped working; I contacted them and they said they could not pick up my air grid on their systems, so the next day they sent a technician out to see what's wrong. He could not find any fault on the air grid, yet could not get my PC online again, so he suggested we try to install a new dish, which was done the next day. This solved the problem, but he said that I would probably have to pay for the new dish; he could not say what was wrong with the air grid, which he then took with him and would contact me later with more details.
A week later I received an invoice for the new dish, R1424. As I was not informed why the air grid had stopped working, I contacted them the next day and was told the following: Apparently some frequencies on the tower that my grid connected to had changed to some new technology, which meant my air grid would no longer be capable of providing me with internet.
Does this sound right? Should I not have been notified at least a few months before that they were planning to do this upgrade and that people's air grids would stop working? I would have been able to better prepare for this expense, or even have looked at other options. I was also told that if I was not ok with having the new dish installed, I was welcome to request that they return the old air grid, but then my internet would not work 'the way I would want it to work' (ie, not at all). They said that none of their air grid-using customers complained about this unannounced upgrade and extra expense.
So many things about all this just feels wrong. Not sure if all this is common practice? Please if anyone could give me some advice, I'd greatly appreciate it.
