OG, the fair percentage as you call them refuse to adhere to the simplest of channels in reporting an issue
We can't deal with complaints if we never hear about them
In regards to the intermittent lag on Longbow specifically, the lag you experience is due to a problem in the backend PB Communication system being patched this coming week.
Although, that still will not clear up any and all lag
If the spikes are intermittent and are not ALL Players on a sepcific server simultaneously, then the issue is not with the server or server instance but with one of the other variables in the line to the server
Nodes to look at then are
PC Load (Client)
PC Connection (Client)
Home Network Throughput (Client Side ISP Hardline)
Home Network to Our Network (Peering between Client ISP and iGame Network Nodes)
If ALL of these are tested and checked and as stated above EVERYONE on a server has the same lag at the same time, then it can be attributed to a server or server instance issue
These issues can be broken down into:
Server Instance Software (Software issue of Server Instance)
Server Instance Backend (Backend Conectivity to Dependent Services)
Server Instance Malfunction (Server Instance Memory Leak issues etc)