Thread Killer Mk IV

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OmegaFenix said:
I work for an ecommernce company, we power the Search, category pages & Recommendations for our clients, mostly retail websites. Yesterday afternoon during Magic Hour (16:30 - 17:30) the support desk (which I get coppied in on) gets an email from one of our largest clients saying that instead of 64 products there are only 4 products in one of their primary categories. So immediately we go to defcon 1 and start investigating, I check our control panel, get on the horn to our data feed import guy thinking something went wrong with the latest import (this has happened in the past). Email the client back saying we are looking into it and can she provide us with some example SKUs that are not appearing on the site. As I sent it off I check the front end only to discover that there are infact 68 products in the category as expected. Get the email back with the examples, check the front end, yep everything is there.
Email back to the client saying we see 68, can she try Ctr-F5 and see if its still affecting. And go home thinking issue is resolved. Get in this morning and see an 11 string email in which the CEO of client and My CEO start corresponding. Not the kind of thing you want to see when you get in, in the morning.
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Sounds hectic, hopefully it gets sorted.

EDIT: Was the client able to replicate your results?
 
OmegaFenix said:
I work for an ecommernce company, we power the Search, category pages & Recommendations for our clients, mostly retail websites. Yesterday afternoon during Magic Hour (16:30 - 17:30) the support desk (which I get coppied in on) gets an email from one of our largest clients saying that instead of 64 products there are only 4 products in one of their primary categories. So immediately we go to defcon 1 and start investigating, I check our control panel, get on the horn to our data feed import guy thinking something went wrong with the latest import (this has happened in the past). Email the client back saying we are looking into it and can she provide us with some example SKUs that are not appearing on the site. As I sent it off I check the front end only to discover that there are infact 68 products in the category as expected. Get the email back with the examples, check the front end, yep everything is there.
Email back to the client saying we see 68, can she try Ctr-F5 and see if its still affecting. And go home thinking issue is resolved. Get in this morning and see an 11 string email in which the CEO of client and My CEO start corresponding. Not the kind of thing you want to see when you get in, in the morning.
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So...you in kak now? :D Hope all goes well!
 
Saint_Dee said:
Sounds hectic, hopefully it gets sorted.

EDIT: Was the client able to replicate your results?
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Oh it was sorted yesterday afternoon already.

Yeah, they have 15 min caching on their site so if you hit it at the wrong moments you have issues for 15 minutes. its not a huge train smash and there is a reason we call it Magic Hour, we normally get those kinds of issues that time of the day, right before you go home.
 
eek said:
So...you in kak now? :D Hope all goes well!
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Doubt it, I got the go ahead from Ops to reply the way I did and Ops inturn responded to one of the emails defending my initial response. We will see when the rest of the team gets in, in the next few minutes.
 
OmegaFenix said:
Oh it was sorted yesterday afternoon already.

Yeah, they have 15 min caching on their site so if you hit it at the wrong moments you have issues for 15 minutes. its not a huge train smash and there is a reason we call it Magic Hour, we normally get those kinds of issues that time of the day, right before you go home.
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And the CEO correspondence?
 
He claims the server is "very slow"

So I restart the server - whilst the server is offline - suddenly he can open the drawing he couldnt before . . .

Hoe de fok??

So I figured it is saved on his pc not the server. But he argued with me and told me it is not on his pc. I turned the server on after that convo and just left.
 
You know what I hate?

This companies sales people.

This is the reason I have resorted to drugs*



* Not actually true
 
OmegaFenix said:
Thats better, kills those braincells faster.



I dont do drugs, except for Caffeine and alcohol.

If we where in school I would be called a square.
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Mmmmm.....caffeine!

drooling_homer.gif
 
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