Kalahari swoops on coupon abusers

[Mephisto_Helix]

I bought a R1 voucher to get my order up to R350 and so far I'm safe.

 

[Fivel]

I don't get how Kalahari are pinged for this when folks are abusing the system. Sure their systems should prevent this, but your integrity/honesty should stop you from trying to abuse the system?

 

[The Joker]

I think they are targeting people that used 3 vouchers one 1 order.
I used all 3 vouchers but I did spend R2000 on games with them so I don't think I'll get my order canceled.

 

[addam]

I bought a R1 voucher to get my order up to R350 and so far I'm safe.

Damn, that's what I should have done

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I don't get how Kalahari are pinged for this when folks are abusing the system. Sure their systems should prevent this, but your integrity/honesty should stop you from trying to abuse the system?

I saw the coupons posted on the mygaming forum, and I attempted to use them, to my surprise they all were accepted by Kalahari, so I assumed that they allowed you to put multiple coupons on a single purchase. Now from what I understand these coupons were publicly available, so it's not like I was taking coupons meant for someone else or changing their system to work in an unintended way, the system allowed my to apply them. But like I said, I'm fine with them cancelling the order, just don't blame us for screwing it all up

I think they are targeting people that used 3 vouchers one 1 order.
I used all 3 vouchers but I did spend R2000 on games with them so I don't think I'll get my order canceled.

But technically they'd still be losing R200 on your order, and I doubt that R2000 is a huge purchase for an online shop like Kalahari.

 

[Fivel]

I saw the coupons posted on the mygaming forum, and I attempted to use them, to my surprise they all were accepted by Kalahari, so I assumed that they allowed you to put multiple coupons on a single purchase. Now from what I understand these coupons were publicly available, so it's not like I was taking coupons meant for someone else or changing their system to work in an unintended way, the system allowed my to apply them. But like I said, I'm fine with them cancelling the order, just don't blame us for screwing it all up

There's an old saying that says 'if something seems to good to be true, it probably isn't'

 

[Ike_009]

I get Kalahari's side, people where abusing a flaw in the system to get a discount and this flaw was exploited knowingly by people get the discount. You here would honestly buy a R5 gift voucher alone

 

[The Joker]

But technically they'd still be losing R200 on your order, and I doubt that R2000 is a huge purchase for an online shop like Kalahari.

Well R2000 on pc games is a fairly large order. I used 1 voucher per game (3 total) the others I paid full price.

Edit: I can buy directly from their suppliers but I don't I still support them, I don't have time to run around and collect games, so I pay more to get it delivered because it saves me time.

 

[Necuno]

I don't get how Kalahari are pinged for this when folks are abusing the system. Sure their systems should prevent this, but your integrity/honesty should stop you from trying to abuse the system?

The only abuse IMHO is when you cheated with multi accounts. As for the Town Criers.... how many of them would not blink twice to grab something they know was marked incorrectly IRL or online, then complain that that entity must uphold that pricing knowing it was too good to be true.

 

[Ike_009]

The only abuse IMHO is when you cheated with multi accounts. As for the Town Criers.... how many of them would not blink twice to grab something they know was marked incorrectly IRL or online, then complain that that entity must uphold that pricing knowing it was too good to be true.

If an item was marked R10 and scanned as R11 I would ask for the R10. If however it was marked R10 and the correct price was R1000 then I would raise alarms with those in charge since it is clearly an error.

Ask what would a reasonable person do if they had an error or been exploited. Would you take a R200 loss on a R350 sale if you owned Kalahari from a voucher exploit on a 1000 sales.

 

[Weasley]

James what does the CPA say about this. My understanding is if something is marked for x on the self then a store has to sell it for x to me even if it is marked wrong.

 

[hideinlight]

My initial impression was that it was just a good deal, and that the one voucher was usable all long term Kalahari users as a once off. And that the second one was a voucher released only for this month as the special.

So it seemed fair, I payed R299 I think for a PC game (non collector). which actually seems reasonable, at least to me. Thought that was the whole idea to be honest, overprice the pre-order and make it work out as good deal with the two vouchers.

 

[addam]

James what does the CPA say about this. My understanding is if something is marked for x on the self then a store has to sell it for x to me even if it is marked wrong.

But the items here weren't marked incorrectly, and like the Kalahari guy said, their terms and conditions say you can only use one coupon at a time, their system just didn't work properly.

 

[hideinlight]

But the items here weren't marked incorrectly, and like the Kalahari guy said, their terms and conditions say you can only use one coupon at a time, their system just didn't work properly.

But it was was listed as a voucher, the picture with the codes someone listed in the other thread clearly stated vouchers. That's where the problem came in, Kalahari messed up. They should of been advertised as coupons and using a coupon should disable the ability to buy a voucher with that purchase.

If I buy someone 2 Vodacom R75 vouchers I'd expect them to load up the whole R150.
Same with the Kalahari vouchers, if were two buy two separate R75 ones I'd expect to be able to load both.

Next time, just call them coupons and make the system limit you to using one.
And keep the terminology separate.

Vouchers should only be obtainable via buying them.

What's gonna happen to the March "Coupon" btw?

 

[Necuno]

But it was was listed as a voucher, the picture with the codes someone listed in the other thread clearly stated vouchers. That's where the problem came in, Kalahari messed up. They should of been advertised as coupons and using a coupon should disable the ability to buy a voucher with that purchase.

If I buy someone 2 Vodacom R75 vouchers I'd expect them to load up the whole R150.
Same with the Kalahari vouchers, if were two buy two separate R75 ones I'd expect to be able to load both.

Next time, just call them coupons and make the system limit you to using one.
And keep the terminology separate.

Vouchers should only be obtainable via buying them.

What's gonna happen to the March "Coupon" btw?

It's the RSA way not to take responsibility, but rather bitch slap your clients with red tape for your mistakes.

But yes, who fsck owes up to their mistakes these days? From No1 right to ground level its lacking, because who gives a fsck, right?

I mean I must be mad for reopening a logged call on a fixed bug because I found that there was another underlying issue. I should have fscked it and just quickly fixed it in the background without playing open card, I mean that is they way to do it.

I have to wonder........ if the Kalahari Rep did respond to where the responsibility lies in regards to the vouchers, which clearly WAS vouchers and NOT coupons.

MORE:

If an item was marked R10 and scanned as R11 I would ask for the R10. If however it was marked R10 and the correct price was R1000 then I would raise alarms with those in charge since it is clearly an error.

Ask what would a reasonable person do if they had an error or been exploited. Would you take a R200 loss on a R350 sale if you owned Kalahari from a voucher exploit on a 1000 sales.

Of course I would not. Its the way to do things, don't owe up and blame other things and pull the tape.

Ah yes... the correct thing?

1) Owe the fsck up
2) Reprimand the problem
3) Invalidate voucher loops

NOT

1) Bitch slap with red tape
2) Cancel panic
3) Issue code removals

 

[Ike_009]

My word you guys are petty, voucher coupon it's the same thing.

Who here actually paid for the R75 off voucher? If you did then you can stack them but this is a promotional coupon/voucher and is allowed to be limited. However it is not a pricing difference nor a paid voucher.

 

[Necuno]

My word you guys are petty, voucher coupon it's the same thing.

Who here actually paid for the R75 off voucher? If you did then you can stack them but this is a promotional coupon/voucher and is allowed to be limited. However it is not a pricing difference nor a paid voucher.

Not according to kalahari:

Vouchers & Coupons

Kalahari may make physical and/or electronic gift vouchers (“Vouchers”), as well as electronic promotional coupons (“Coupons”) available on the Website from time to time. Vouchers and Coupons can only be redeemed while they are valid (their expiry dates being unable to be extended), and on the Website towards the purchase of Kalahari products. More specifically:

Gift Vouchers

Physical Vouchers can be purchased and will be delivered in the same way that Kalahari products are, either on their own or together with other products. However, if you place any electronic Vouchers in your shopping basket with other goods, the system will split the basket contents into two orders (one for the goods, and one for the electronic Voucher/s). Payment for the electronic Voucher/s will also be obtained from the bank immediately.

Vouchers cannot be –

used to purchase other Vouchers or Coupons;
used to purchase Marketplace Sellers’ products (even if the latter are included in a shopping basket containing Kalahari products);
exchanged for cash; or
transferred or assigned to any other person once already partially redeemed towards a purchase.

Please note that certain Vouchers may be product-specific in that they can only be used to purchase specific Kalahari products listed on the Website. For example, although general Vouchers can be used to purchase any Kalahari products on the Website (including eBooks), eBook Vouchers can only be used to purchase eBooks on the Website.
Promotional Coupons

Coupons are issued electronically at Kalahari’s own discretion. Users do not have a right to Coupons and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Coupon itself –

a Coupon can only be used with promotional offers on the Website;
only one Coupon can be used per shopping basket; and
the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you. Please note the following exception in this regard: should the value of the products in your shopping basket have qualified for ‘Free Delivery’, but after application of the Coupon to such basket, the remaining balance is less than the value required in order to qualify for Free Delivery, delivery costs in respect of such basket will be added and be payable by you.

Note that Coupons cannot be –

used to purchase other Vouchers or Coupons;
used to purchase Marketplace Sellers’ products (even if the latter are included in a shopping basket containing Kalahari products);
exchanged for cash; or
transferred or assigned to any other person.

 

[addam]

Not according to kalahari:

It says their neither coupons nor vouchers can be used to purchase other vouchers, yet their system had no problem with doing just that Anyway, Kalahari had a loophole in the system, and people (including me) rightly or wrongly exploited it. Kalahari could have dealt with what happened a little bit better on the PR side, but other than that, all's well that ends well

 

[Ike_009]

Not according to kalahari:

Fine, I will accept defeat there but i will quote this

Vouchers cannot be –

used to purchase other Vouchers or Coupons

and this

Note that Coupons cannot be –

used to purchase other Vouchers or Coupons

 

[HavocXphere]

Meanwhile me trying to report an actual security issue to them get ignore.

 

[hideinlight]

The real abuse seem to have taken place at the Sagamer forum by some peeps...
Some people were trying to see how man vouchers they could generate with multiple accounts.