Help With ISP Shaping Results

brendanvb

brendanvb

New member
Hi all,

My boss has been having some internet issues at his house and believes he has been shaped dramatically. The ISP in question is a small company here in George, the owner of which is one of his friends. He switched to them from Mweb and I advised him that there is no way a small company here would be able to offer the same kind of service Mweb was giving him, which was an uncapped, unshaped account for approx. R2600 p.m. This new ISP costs about R1000 more and they told my boss they aren't throttling him at all, but he doesn't believe them as the service is severely worse than what he was getting from Mweb. He has asked me if I can try and do some tests to prove he is being shaped. I've come across this program called DiffProbe which supposedly shows if your connection is being shaped. Please can someone explain exactly what the results indicate?

DiffProbe Results.JPG

So I assume the estimated Upstream and Downstream figures are what the line is capable of, but what exactly does the Downstream burst size indicate? Is 462-502kbps the speed we are getting and the shaping rate of 1904kbps what we are not getting?

Thanks in advance!
 
Crzwaco said:
Its showing but its not telling me what traffic. so those numbers means nothing to me.
Click to expand...

So is there no way of checking if you are being shaped without specifically testing BitTorrent or HTTP transfers individually etc? He's just noted that sometimes he would put a download on (from a link or whatever, not torrents), and the speed will start off well and then midway through drop to 0kbps, before the download eventually times out due to this.
 
brendanvb said:
So is there no way of checking if you are being shaped without specifically testing BitTorrent or HTTP transfers individually etc? He's just noted that sometimes he would put a download on (from a link or whatever, not torrents), and the speed will start off well and then midway through drop to 0kbps, before the download eventually times out due to this.
Click to expand...

A okay that's different. get the program called pingplotter, Run it and check if he gets timeouts.
 
brendanvb said:
R2600 p.m. This new ISP costs about R1000 more
Click to expand...
brendanvb said:
drop to 0kbps, before the download eventually times out due to this.
Click to expand...
fkin hell. I'd be on a warpath...

You're dealing with a severe case of crap internet here not shaping. Downloads dropping whilst paying 3k+ is a disgrace. I'd make sure the line is stable before raging at this friend first (post the router stats)

Crz...is on the right path, though I'd skip the installing more programs part...use command prompt. (say 100 pings to say bahn.com and a tracert)

Else you can have a look here:
http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

Afrihost also has a tool but I know nothing about it
http://www.afrihost.com/site/page/afrihost_network_test?src=website_homepage
 
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