CNA Online - Specials, Promotions, Support

CNA Online said:
Hi Gamers,

Firstly, let me start by apologising for the radio silence from me regarding this Mad Max fiasco. I understand all the anger and frustration that came from the no delivery of the game on launch day.

Now, I could have come online and said that Trevor Philips and Michael De Santa were at it again, or even worse, give some robotic response about us being “aware of the problem and looking into it” but that wouldn’t have helped with the complete anger felt by you. Instead, I ran around (literally) trying to figure out what actually happened so that I could provide you with something of value.

The truth is, the supplier delivered the stock to CNA late and we were not made aware of any possible delays…. This all snow-balled into a complete mess with us only receiving our shipment on the afternoon of launch day.

Woooooh…. before you jump at me again…I do understand that our supplier issues are not your problem. You gave CNA your money and trusted CNA to deliver the game on launch day and we didn’t. For that I am truly sorry. My team did try everything to minimise the effect it would have on you.

We will do everything we can to make sure that this does not happen again.

Once again, I am really sorry about this and if there is anything I can help with, please let me know.
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Fixed it for you :p
 
[MENTION=10397]CNA Online[/MENTION] - well give credit where credit is due, and although I was disappointed by the whole fiasco I do thank you for stepping up the plate and admitting and confirming issues. Though I don't know if this instills any confidence in going forward with pre-orders or purchasing online, I will however still make use of my CNA card/account, but more in store I think.
 
CNA Online said:
Appreciate it. And we both know how us gamers get.....unstoppable force.
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haha! yeah I was busy planning my trip to JHB to go burn down CNA head office :p

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BeoTeK said:
[MENTION=10397]CNA Online[/MENTION] - well give credit where credit is due, and although I was disappointed by the whole fiasco I do thank you for stepping up the plate and admitting and confirming issues. Though I don't know if this instills any confidence in going forward with pre-orders or purchasing online, I will however still make use of my CNA card/account, but more in store I think.
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unfortunately I'm with Beo on this one. Think I'll rather stick with in store shopping at CNA :)
 
BeoTeK said:
[MENTION=10397]CNA Online[/MENTION] - well give credit where credit is due, and although I was disappointed by the whole fiasco I do thank you for stepping up the plate and admitting and confirming issues. Though I don't know if this instills any confidence in going forward with pre-orders or purchasing online, I will however still make use of my CNA card/account, but more in store I think.
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Hi BeoTek,

Thank you and I do understand where you are coming from. I will do everything I can to try and build up that confidence again and hopefully regain you as an online customer. Either way, I am always here if you have any queries.
 
MalicE said:
haha! yeah I was busy planning my trip to JHB to go burn down CNA head office :p

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unfortunately I'm with Beo on this one. Think I'll rather stick with in store shopping at CNA :)
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Hope I would have gotten a heads up first so I could escape.

I understand MalicE but I will try to regain.
 
got a mail yesterday regarding my Mad Max order;

thank you for inquiring about cancelling the order. Kindly note that the order:100001570 has been delivered, the outstanding order:100002400, which will be delivered on the release date.
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happy0039.gif
 
BWHAHAHA! looks like cna customer support is playing catch-up :D

thank you for inquiring about the delivery of your order. The order was delivered- on the 3rd September 2015. and was signed for by Jackie.
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MalicE said:
got a mail yesterday regarding my Mad Max order;

thank you for inquiring about cancelling the order. Kindly note that the order:100001570 has been delivered, the outstanding order:100002400, which will be delivered on the release date.

happy0039.gif
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Haha that's hilarious. :D
 
[MENTION=10397]CNA Online[/MENTION] - Any idea if you will stock the Destiny Taken King Collectors Edition ?

*not Legendary Edition
 
Hi there,

Have some bad new about Destiny: The Taken King that is releasing tomorrow....

I have just been advised that the suppliers' delivery to the online store got slightly side-tracked and will not be with us until tomorrow morning. This is going to cause a slight delay with your deliveries. I Will keep you updated every step of the way to make sure you are in the loop.

:o
 
CNA Online said:
Hi there,

Have some bad new about Destiny: The Taken King that is releasing tomorrow....

I have just been advised that the suppliers' delivery to the online store got slightly side-tracked and will not be with us until tomorrow morning. This is going to cause a slight delay with your deliveries. I Will keep you updated every step of the way to make sure you are in the loop.

:o
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Thank you kindly. As long as I have it by Friday the latest!
 
CNA Online said:
Hi there,

Have some bad new about Destiny: The Taken King that is releasing tomorrow....

I have just been advised that the suppliers' delivery to the online store got slightly side-tracked and will not be with us until tomorrow morning. This is going to cause a slight delay with your deliveries. I Will keep you updated every step of the way to make sure you are in the loop.

:o
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aaaaag that's ok. do we perhaps have an option to collect one from a retail store instead?
 
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