James
MyGaming Alumnus
Diablo III refund refusal leads to Blizzard office raid
Korean FTC investigates Blizzard’s policies to see if it has broken the law
Korean FTC investigates Blizzard’s policies to see if it has broken the law
Diablo III refund refusal leads to Blizzard office raid
- Thread starter James
- Start date
Necuno
The Piper
Thinking back and all the 'hell' around hellgate london not having lan and forcing you to play online for multiplayer, well they had great fail, but you were at least able to log in and play. Even if it meant that you were only showing as weapons.
It is however concerning that one of the biggest mmo's owners can't handle something as simple as D3. One would have thought that after wow's shaky launch, they would have learnt to have enough servers/network ready for this. Unfortunately it seems that $$$ over ruled this. Is it then a case of having less than enough servers ready to save a buck or three?
I have no problems with VAS/Online-"drm", but then at least it should be working. 1 or 3 days of issues is expectable, but this has been going on now past that. Then question then is... what was the beta for? Looking at TRION (Rift) I think we've seen the last smoothest launch ever. At least their beta counted for something.
I'd be curious to see how much fail guildwars 2 have on day 1.
Side note:
Error 37 is quickly gaining on *Flagshipped, because so far it seems that we have been FlagShipped.
Being flagshipped
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OmegaFenix
The Legendary Troll Hunter
Thinking back and all the 'hell' around hellgate london not having lan and forcing you to play online for multiplayer, well they had great fail, but you were at least able to log in and play. Even if it meant that you were only showing as weapons.
It is however concerning that one of the biggest mmo's owners can't handle something as simple as D3. One would have thought that after wow's shaky launch, they would have learnt to have enough servers/network ready for this. Unfortunately it seems that $$$ over ruled this. Is it then a case of having less than enough servers ready to save a buck or three?
I have no problems with VAS/Online-"drm", but then at least it should be working. 1 or 3 days of issues is expectable, but this has been going on now past that. Then question then is... what was the beta for? Looking at TRION (Rift) I think we've seen the last smoothest launch ever. At least their beta counted for something.
I'd be curious to see how much fail guildwars 2 have on day 1.
Side note:
Error 37 is quickly gaining on *Flagshipped, because so far it seems that we have been FlagShipped.
Being flagshipped
I agree, I also have no issue with the always online nature but its been 2 weeks, what the hell is going on?
I am actually wondering is there isn't some serious security issue, i.e hacking or something, that Blizzard are trying to keep quiet or something.
Its so annoying, it has completely put me off the game. Just when I get into BAM dc'd then I attempt to login in again with no luck. I would opt got a refund as well if I could. Its a waste of money to pay full release day price only to be able to play enjoyably 2 months later anyway.
Necuno
The Piper
Well one can't rule out the possibility of children DOSing them I suppose.
OmegaFenix
The Legendary Troll Hunter
The refund argument seems to make is sound as if Blizzard are purposefully leaving it broken or that they dont want us to play the game. Which is obviously completely off base. Some has to be seriously wrong/broken and I am sure Blizzard are not only working diligently to fix whatever it is but they are probably more enraged by this than anyone. Alot of people will make the argument that "they have our money, they dont care" which is woefully ignorant. These people spent 6 - 10 years of their lives on this title. But I digress 2 weeks is a bit stupid and there doesn't seem to be much in way of info coming from Bliz with regard to the issues.
Yeah but wouldn't blizzard then say "we are being DOSed" to shift the blame?
I know you are one for the programmers BUT what if your ISP, Bank, shop etc were to have issues like this for 2 weeks??? Is that acceptable? Its not even a matter of oh ok well we cant join our friend in playing the game or damn pity I cant use real money(more) to buy the cool weapon in stead of spending hours finding it. Its a situation that makes it impossible to use the game that you have paid for.
If my company wasn't running because of my server issues for 2 weeks do you REALLY think it would be ok? My boss would send me packing. Gaming is a business now and should meet certain requirements as other businesses have to.
Yes they spent 6-10 years, maybe they should have used some of that time to actually make the game work? I also know they dont want to prevent me from playing but instead of screwing the pirate they screw the consumer once again.
Isengard
No Hobbits Allowed
As much as the downtime is pissing me off, we all agreed to the EULA and that's all they need.
Also @Prophet, I highly highly doubt GW2 will be this bad (there will be no login queues due to the overflow server, it also looks like they are sending out tons of beta keys for the next BWE so we'll see how that goes) and also it's an MMO (we expect internet and server related issues).
Also @Prophet, I highly highly doubt GW2 will be this bad (there will be no login queues due to the overflow server, it also looks like they are sending out tons of beta keys for the next BWE so we'll see how that goes) and also it's an MMO (we expect internet and server related issues).
Isengard
No Hobbits Allowed
Dude as long as it's not as horrific as the current D3 situation I can live with it. They seem to be preparing very well based on the betas, but I definitely expect issues, especially in the first week.
Who know's though, they might pull off a smooth launch. (knock on wood)
Phatso
New member
Yes, Blizzard have still not resolved the D3 login woes 2 weeks after login. It is annoying and it should've been fixed by now.
BUT, I really wish some people could see past this. In the past 2 weeks, I haven't had enough time to play D3 due to work / RL etc.. But every time I have wanted to play (except the massive outage about a week ago), I have managed to get in with a bit of patience. Error 37? Its fine, I'll try again in 1 min. After 10-15 minutes, I get in just fine. Maybe I am lucky, or life has taught me patience.
My Wizard is only level 50 (as of last night. /flex), but every single second I have played Diablo 3, I have loved it. I have been more absorbed with D3 than what most titles have done to me in the past 5 maybe 6 years. The scenery, the monsters, the gear, the skills.. It works so well together.
I have enjoyed all the intricacies of playing a glass cannon, marvelled at the sight of 40+ mobs getting smashed by me and my friends, cried when I got my first legendary, made up new jokes and meme's ("JONDAAAAAAAAAAAAAAA") and generally just enjoyed the thought of playing Diablo 3.
The amount of negative publicity Blizzard has received since D3's release is now on par with the 10 years of positive publicity I think. I haven't visited one gaming site / forum / subreddit (Diablo related or otherwise) where there haven't been OVER NINE-THOUSAND negative comments. "I QUIT", "sold my account", "i want my money back", "inferno too difficult", "nerf this nerf that buff this buff that".
Over it. Will read every Diablo article on "how bad it is" with a kilogram of salt from now on. I still enjoy this game thoroughly and see myself playing for many years to come. For those of you that feel the same as me, catch you in Sanctuary.
BUT, I really wish some people could see past this. In the past 2 weeks, I haven't had enough time to play D3 due to work / RL etc.. But every time I have wanted to play (except the massive outage about a week ago), I have managed to get in with a bit of patience. Error 37? Its fine, I'll try again in 1 min. After 10-15 minutes, I get in just fine. Maybe I am lucky, or life has taught me patience.
My Wizard is only level 50 (as of last night. /flex), but every single second I have played Diablo 3, I have loved it. I have been more absorbed with D3 than what most titles have done to me in the past 5 maybe 6 years. The scenery, the monsters, the gear, the skills.. It works so well together.
I have enjoyed all the intricacies of playing a glass cannon, marvelled at the sight of 40+ mobs getting smashed by me and my friends, cried when I got my first legendary, made up new jokes and meme's ("JONDAAAAAAAAAAAAAAA") and generally just enjoyed the thought of playing Diablo 3.
The amount of negative publicity Blizzard has received since D3's release is now on par with the 10 years of positive publicity I think. I haven't visited one gaming site / forum / subreddit (Diablo related or otherwise) where there haven't been OVER NINE-THOUSAND negative comments. "I QUIT", "sold my account", "i want my money back", "inferno too difficult", "nerf this nerf that buff this buff that".
Over it. Will read every Diablo article on "how bad it is" with a kilogram of salt from now on. I still enjoy this game thoroughly and see myself playing for many years to come. For those of you that feel the same as me, catch you in Sanctuary.
OmegaFenix
The Legendary Troll Hunter
But it hasn't been off for 2 weeks. I've got 3 characters and about 65 total game hours. Not bad considering I work full time and have a wife that demands some attention. Yes there where issues the last 2/3 days when everybody gets home but at quieter times logging in is issue free. If we had not been able to log in for 2 weeks it would be a different story.
OmegaFenix
The Legendary Troll Hunter
+1 Well said.
Some people have experienced better than others everyone knows that. Last night for example, tried 4 times within 30 minutes no luck. 5th attempt YAY im in, oh look LAG yay, 30 minutes in, KICKED. Attempted to login for the next hour, eventually got in. Played for a good 30-40minutes and I was kicked again. Fine I will try login. Oh look no error 37 but now it REFUSES to load the characters and just hangs there. This continued from 7pm to 10pm when i last tried.
This destroys the game for and it deserves the negative publicity. It cant be excused and its not about patience.
I don't see why its fair that with any other business if you are not happy or the product does not live up to its expectations refunds or cancellation of service is an acceptable practice.
Sounds like you have been very lucky so far. I have also been fairly fortunate and have only lost a couple of hours of game time. However like me you have very little time to play. I am sure we aren't the only two people with that predicament. Now imagine that you have been unlucky and every time that you have had time to play you weren't able to play? Would you still feel the same way?
Last night I was able to get in a few minutes later than I had hoped by just bashing through the error 37s. But the night before I could not. I tried for a good 30-40 minutes of continuously trying to get in and if I didn't get error 37 I got error 74. The point I am trying to make is it's not always possible to get past the error 37 issues.
Wyvern
Khaleesi
From looking on the forums, having been hacked myself sometime yesterday between 8am and 8pm, I believe they have had one massive security breach that they are just not willing to admit to.
OmegaFenix
The Legendary Troll Hunter
Just out of curiosity what level are your character(s)? or How many in game hours have you spent?
Hmm, I guess saying "yeah we got hacked" would hurt the prospect of the RMAH which may be why they are so quiet, I actually wonder if the RMAH might scrapped if they cant get this issue under control.
Being in an optimistic mood due to my 4 day weekend I want to believe that there hasn't been press releases or much in way of communication from Blizzard because they are focusing solely on fixing the issue.
But who knows.
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