Solitude
Mr. Nice Guy
Over the last while I've had some excellent service from online shops and apps. We often seem to focus on the bad but maybe it's time to praise the ones that get it right.
Rebeltech: I've got a power supply that I bought second hand and it failed so I contacted Rebeltech to hear if they can maybe help me out with the warranty and they found out where the psu were bought from. I have to continue from there but it's really great that one can contact a company out of the blue regarding a product that wasn't bought from them and they still help you out.
Takealot: A phone of mine stopped working just before the warranty period ended. Takealot fetched it, had it for a period of time and told me that the people who should fix it were taking too long. So they offered me credit for the phone. I got a brand new different phone with the credit. Top notch!
Mr Delivery Food: The app updated and the new version didn't work at my location even though it worked previously. I contacted support and didn't get much feedback. So I gave the app a one star rating, explaining why I'm doing so. A short while later the developer phoned me, I told him what's happening, what I think is wrong and he actually listened and released a new fixed version the next day. Plus he gave me a voucher to say thanks.
Any good online shopping experiences that you guys would like to share?
Rebeltech: I've got a power supply that I bought second hand and it failed so I contacted Rebeltech to hear if they can maybe help me out with the warranty and they found out where the psu were bought from. I have to continue from there but it's really great that one can contact a company out of the blue regarding a product that wasn't bought from them and they still help you out.
Takealot: A phone of mine stopped working just before the warranty period ended. Takealot fetched it, had it for a period of time and told me that the people who should fix it were taking too long. So they offered me credit for the phone. I got a brand new different phone with the credit. Top notch!
Mr Delivery Food: The app updated and the new version didn't work at my location even though it worked previously. I contacted support and didn't get much feedback. So I gave the app a one star rating, explaining why I'm doing so. A short while later the developer phoned me, I told him what's happening, what I think is wrong and he actually listened and released a new fixed version the next day. Plus he gave me a voucher to say thanks.
Any good online shopping experiences that you guys would like to share?
