Guy complains that Brink is buggy and crap, gets Steam refund

OOooOO

Maybe, if a wright a nice enough letter, the bank will scrap my debt.

And maybe MW 3 will be a awesome game and DICE will release BF3 bug free(major bug free at least).
 
That's great of Steam. I didn't know that Brink is such a buggy game... in fact I don't know much about Brink at all. However, the guy was smart in the way that he wrote his letter. Steam has always been indie friendly and saying that he will get indie games is a big bonus.

Awesome Steam!
 
Sgt said:
OOooOO

Maybe, if a wright a nice enough letter, the bank will scrap my debt.

And maybe MW 3 will be a awesome game and DICE will release BF3 bug free(major bug free at least).
Click to expand...

The banks love you too much - if they scrap your debt they won't have any reason to send you their special personalised love-letters anymore :p

With regards to MW3 - sarcasm noted :p - although I really do have high hopes for BF3 - EA wants a CoD killer, and I'm sure they took note of where Blops screwed up - they'll be keen not to make any mistakes with it.
 
Good for him.

It really should be inexcusable for game studios to release games that are so blatantly buggy and obviously incomplete. If you go buy a new TV and the picture quality is horrible because the manufacturer forgot to fix the brightness or whatever, you would take it back and demand a refund. Why not so with games?
 
It would be interesting to see how stores like Zaps and BT etc will respond with the Consumer Protection Act now in play.
 
If its faulty - didnt load,didnt run - then after weve/NM tested it ourselves and it was obviously faulty then we would refund.
 
I miss the old days, back in the mid to late nineties my uncle worked for a firm that collected returned items from Game for recycling. You know how many games I scored cause people would return them with things like doesn't run smoothly, games sound is skippy etc... I got Command & Conquer, Red Alert, Quake and a few others that way.
 
Lupus - many years ago we also used to have a very relaxed attitude to returns even on media.

You know we want to make sure everybodies kept happy but unfortunately there are just to many chancers out there - so we felt that we had to adopt the returns policy that we now have or face bankruptcy.
 
Returning a game because it is buggy is the same as returning a music album because the artist is singing off que/or the songs are crap. It is not the retailers fault you bought it. Seriously, do homework before buying games/software/music, that is why people who do reviews have jobs. I only pre-order when I know I'll love the game.
 
SephirothDVR said:
Returning a game because it is buggy is the same as returning a music album because the artist is singing off que/or the songs are crap. It is not the retailers fault you bought it. Seriously, do homework before buying games/software/music, that is why people who do reviews have jobs. I only pre-order when I know I'll love the game.
Click to expand...

Many reviews have praised games and not highlighted the bugs, so while your suggestions have merit it doesn't in any way address the point. Perhaps read the CPA first and have an opinion based on that. You are correct that the retailer is not necessarily at fault but the retailer will be the itntermediary between you and the supplier so they will have a role to play.
 
Fivel - i guess we are going to have wait for the cpa to make a few rulings on this kind of thing.
 
MooDy said:
Fivel - i guess we are going to have wait for the cpa to make a few rulings on this kind of thing.
Click to expand...

I hear you - would be interesting to see how a SA distributor would deal with a return from someone because the game was 'buggy'. It does make life a lot more complicated for a business the size of Zaps who could do with less regulation than more.
 
Thanks F - but seriously I do think that if the cpa does go that route you will defiantly start to see a decline in gaming/music/DVD retailers locally.
 
Fivel said:
Many reviews have praised games and not highlighted the bugs, so while your suggestions have merit it doesn't in any way address the point. Perhaps read the CPA first and have an opinion based on that. You are correct that the retailer is not necessarily at fault but the retailer will be the itntermediary between you and the supplier so they will have a role to play.
Click to expand...

Oh yes that is true, but I feel its unpractical to allow all buyers to just return games to the retailers. Firstly, Pirates are going to have a field day, buy, copy, return, rinse and repeat. Secondly, as Moody stated, retailers are going to close down and it'll be the case where we will struggle to find games on release day, just because retailers will not stock it, until they know for sure the game is not buggy and they can stock them and sell them with confidence. This is not a road that I want SA gaming scene to walk down.

It's a grey area in the CPA that can have nasty consiquences. Sure if you receive the game and it doesn't load up or is damaged then by all means return it, but don't return it just because you're not enjoying it. I can promise you, and reviews are proofing it, some people out there are really enjoying Brink. It is not broken beyond enjoyment, it is just not a really good game.
 
If I was Steam i would tell the guy to sodd off , how can Steam be held accountable for game content.
Their only deal is to deliver it to you.
I recall buying GhostHunter off steam , I had to fix it myself by reading forums and installing ATI .dll files from older updates to make the game work.
Did I demand a refund ? No , do you know why ? Because I knew what I was buying , how old the game was , that this was a special and that it would be my own problem to make it work.

Some people moan their way through life..
 
You must log in or register to reply here.
Back
Top