Horrible Experience at Rebel Tech

binkyboxo said:
I took a chance and called on Friday because I had a break in my schedule and I was told that everything was at your office but the motherboard. Then this morning I was told that the motherboard and the processor were not in. Don't know what happened but between Friday and Monday but the processor got lost I guess. Then I was told later today that the only thing missing now was the motherboard.

Can you not see that being told different things would make a person a bit worried? It may not seem like much money being spent to you but to me it is a lot and I get worried when I spend that much and do not have the items in my hand.

Oh and every time I have called you guys I have been nothing but nice. I have not raised my voice in once instance. The post I made was open ended because I wanted to see what would happen tomorrow and then I would have replied to my post yay or nay.
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Reading the above story I think you were a bit premature to jump to the forums to voice your dissatisfaction, hope your order gets through all-right but I'm on Rebeltechs side.
 
Thanks for the extra info - the more I get the better understanding I have of the issue. Can you tell me who told you on Friday that only the MB was missing? I only returned to the office after closing time to drop off the stock.

I have told my staff that if a customer spends R10 or R100k with Rebel Tech - they will all treated with the same respect and same level of service. Money is just a number - it doesn't have any bearing on the amount of service and respect the customer deserves. If I see that a customer with a R50k order is given high level of service while another person with a R100 if given average service then I will hold that sales person responsible. Just because our prices are very low doesn't mean our service can be as well.

I have heard your conversations with my staff - you have NOT been rude or nasty in any way. Too be honest, you sounded very calm and understanding (yet my shock at the comment you made).

Once again, I promise that your order will be ready by no later than 1PM tomorrow.
 
Thank you Rebel Tech for the mails and the response to the issue. I am glad that we were able to get the issue resolved.

I do not know the person's name that I spoke to on Friday (I always forget to ask for names when I speak to a sales person), but I can tell you that it was a male that I spoke to on Friday.

Yes, I will admit that I was hasty in posting and I apologize for that but with the issues that you and I spoke about and using EFT, it made me very nervous about the whole thing and hence the reason for the hasty post.

Again thank you for contacting me personally about this issue.
 
Thanks for helping me understand the issue with your order. It has my full attention and as promised - by 1PM your order will be ready for collection.

Thanks
 
jumping onto the bandwagon a bit late here, but i only have praise for Rune and Rebeltech! bought my pc from them about a year ago and it was not only the lowest prices but great service. if anybody has other experiences with them then i believe it is isolated incidents.

see, my PC still works! i am on it right now! :D
 
Ike_009 said:
Reading the above story I think you were a bit premature to jump to the forums to voice your dissatisfaction, hope your order gets through all-right but I'm on Rebeltechs side.
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I agree. After reading your complaint I guess that you don't do these kind of transactions often and are therefore a bit anxious to make sure that all is going smoothly. If I were in your position I'd probably do the same.
I am involved in purchases like this all of the time however and can confidently say that your service is better than the average. You are constantly being kept up to date and the owner has even gone out of his way to make sure you get your things on a given date with free delivery.
 
Hi

binkyboxo order was completed today - before 1PM :)

I have had a chat to binkyboxo and I understand her apprehension as she was given the wrong information early yesterday morning.

I must urge all future and current customers - if you have any issues - please email me
 
I have never ordered from Rebeltech but for me the fact that the owner is on these forums sorted out problems (both imaginary and real) is a big plus. I would have no hesitation to order from them in the future.

Keep up the good work!
 
Sarakael said:
I have never ordered from Rebeltech but for me the fact that the owner is on these forums sorted out problems (both imaginary and real) is a big plus. I would have no hesitation to order from them in the future.

Keep up the good work!
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Same here. I even registered with them yesterday. I plan on buying a new pc for home sometime soon and strongly considering getting it there.
 
Worst ecommerce experience I have ever had. Hands down.

In search for a similar experience to mine on google I found this thread and scanned some of the comments. Please do forgive me for resurrecting it.

My horrible experience with Rebel Tech is ongoing. This is the email I sent to Rune today, explaining some of the things I have experienced so far. Note that while it says 11 days, I had deposited the money the prior week. It was only 11 days since I asked for the refund. The refund is for part of an order, 3 graphics cards totaling R11,659, that was cancelled due to the supplier having no stock. I received an email apology following the posting on their facebook page saying "Our accountant loaded the payment but forgot to release it. It will be released shortly." That was on Friday morning. My response today:

While I appreciate the apology, I'd much rather have my money back, which, at this point, I will have been waiting 11 DAYS for as of tomorrow. I cannot believe that your accountant has once again forgotten to release it after having been explicitly told to do so. I think I have been unnecessarily patient up until this point, despite the numerous failings by Rebel Tech which have been as follows:

- It took 6 (4th - 10th) days for Rebel Tech to inform me that were unable to get stock for an item, by which point I had already received goods from another ecommerce company that were ordered on the same day.
- I asked Alex for a different, out of stock card that I was told the suppliers also did not have but Rebel Tech may be getting by the end of the week. On Thursday (12th), I said if you guys didn't get stock by the end of the day, to please ship all of the products and refund the rest.
- On Friday (13th) I sent en email asking what was happening with the refund. This email was IGNORED.
- On the Tuesday (17th) I received a call from Alex and he said that you guys had received those cards and WOULD I STILL LIKE A REFUND?!
- On Wednesday (18th) IGNORED EMAIL.
- On Wednesday (18th) I called Alex and told him it's been six days since he asked me for my banking details and we agreed to do the refund. I asked him what was going on and he told me, very disinterestedly, that it would be done BY THE END OF THE WEEK?!
- On Thurday (19th) I posted the facebook message to which you responded.
- On Friday (20th) I got the email from you saying it would be done SHORTLY?

In these emails I have alluded to the fact that this purchase of mine was a time sensitive matter. These delays have cost me not only potential revenue but cold hard cash as I have a partial PC sitting in boxes that I have absolutely no idea what to do with, since the customer of mine who ordered it has CANCELLED "because of the delays." R8k down the drain. This was a gamble on my part for promising to deliver on time but could have been avoided if the funds had been returned that Thursday/Friday when I asked for it.

I honestly don't know how any company can provide service like this and expect to retain customers. I am usually loyal to online stores--I order from many online computer retailers--that provide even adequate service. I hardly ever complain about things and let a lot go. But my biggest gripe, ignoring all of the other issues listed above here is that the these funds do not belong to Rebel Tech and are being held without reason.

I strongly urge Rebel Tech to provide me, at the very least, with a proof of payment of the outstanding funds by noon tomorrow.
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What irritates me more is that an EFT is a 5 minute affair and this could have been sorted out ages ago. Now I receive an auto responder saying that the he is on leave and that he will only be back on the 6th of [edit] Jan! None of the money was earmarked for Christmas gifts but I nonetheless become a little more frugal with my spending as a result of this whole debacle.

I have never in my life had such poor service. If someone had had the decency to email me and apologies for momentary delays, I would have been less livid but at this point all I want is my money back. I am sitting here wondering at what point does nonpayment become theft? By the end of the month?

Also posted on twitter, facebook, and hellopeter thus far.

Crosspost on mybb as Narkath: http://mybroadband.co.za/vb/showthr...-Rebeltech?p=11786206&viewfull=1#post11786206
 
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It's a shame really. I see more and more posts with people complaining about Rebel Tech. Just the other day there was one at MyBroadband.

That's a sucky situation UnhappyCamper. :( It's a lot of money!
 
I know :(. Right now all I can think of is posting on as many social media sites I can think of until someone over there sorts this out or until I'm forced to take legal action.

I went to go watch a movie on Friday to take my mind of this whole thing but needless to say that didn't work at all.

I think I'll find that mybroadband thread and do a cross post...possibly post on reddit SA too.
 
Thats pretty hectic. :(

These delays have cost me not only potential revenue but cold hard cash as I have a partial PC sitting in boxes that I have absolutely no idea what to do with, since the customer of mine who ordered it has CANCELLED "because of the delays.
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Doesn't look like a situation Rebeltech can salvage, no matter what they do.

You're in luck with the amount though - its just a hair under the small claims court limit (12k last I checked).
 
HavocXphere said:
Thats pretty hectic. :(


Doesn't look like a situation Rebeltech can salvage, no matter what they do.

You're in luck with the amount though - its just a hair under the small claims court limit (12k last I checked).
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That's exactly what I was hoping to avoid but at this rate seems inevitable at some point.

I really didn't need to be dealing with this nonsense at this time of year; I'd much rather be chilling with friends and family than worrying that someone has run off with my money, or that they simply couldn't give a crap and are now sipping piña coladas while on vacation. I'm going to give Rune a call on his cell tomorrow at 12 if I don't get a payment confirmation by that time.

@Fivel Thanks, I'll do that.
 
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i hate to say this, but i am currently also stuck in a bit of a situation with them. my problem is with getting a gfx card under warranty replaced. lots of false promises. however, i can directly relate my problems to a single staff member. Rune has been very helpful before, but this single staff member has zero interest in any customer service. mine has been put on hold until after the holidays...
 
oltman said:
i hate to say this, but i am currently also stuck in a bit of a situation with them. my problem is with getting a gfx card under warranty replaced. lots of false promises. however, i can directly relate my problems to a single staff member. Rune has been very helpful before, but this single staff member has zero interest in any customer service. mine has been put on hold until after the holidays...
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Not to make excuses for their shoddy service, but it does seem that unless Rune is involved very little happens. I had a similar experience where Rune had used some temp staff to manage his operations - the outcome was not great. Quality of staff is so important in a customer service environment.
 
Thanks for updating with your post. You are welcome to start a new thread as well. This is good to inform others of which retailers are dropping the ball. Be sure to cross-link with the MyBB post as well for reference.

I've only bought once from Rebel Tech and the service was fine, so it is disheartening to read stories like this.
 
Unhappy Camper has been refunded, I do believe Rune spoke to him this morning and now the issue is resolved.
Guys if anyone has any issues with Rebeltech please feel free to drop me a pm and I'll gladly help out with any issues you may be experiencing.
 
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