Issues with my ping
- Thread starter KyleVR101
- Start date
Mephisto_Helix
Grump Squad
Do a cmd prompt ping test with your mweb account and another one if you have. That way you can see if it's account related or line related.
Cronus086
New member
Been having the same issue the last month or so.. took Telkom around 3 weeks to tell me something i already know. All came down to the exchange being congested.
It still hasn't been fixed but what else is there to do? I mean if i phone they tell me to log a fault which i've already done multiple times. So all that's left is to wait
It still hasn't been fixed but what else is there to do? I mean if i phone they tell me to log a fault which i've already done multiple times. So all that's left is to wait
to0kenZA
New member
Been having the same issue the last month or so.. took Telkom around 3 weeks to tell me something i already know. All came down to the exchange being congested.
It still hasn't been fixed but what else is there to do? I mean if i phone they tell me to log a fault which i've already done multiple times. So all that's left is to wait
Yeah, but you need to be bothering them constantly, otherwise they will just de-prioritize the shit out of your fault. That's how Telkom works- their service delivery is soooo bad.
Anyway, back on topic though, the easiest way to test if its your line or account, is doing what is already mentioned in this thread.
1) Do pings and traceroutes to a local and international IP with your MWEB account.
2) Do the same with another account.
If the results are the same, then obviously it's your line. Typically, when you're having high latency, it's not account related, unless your ISP is having routing issues, which is not the case most of the time.
It's definitely your line dude. A few reasons could include copper degradation, DSLAM or exchange congestion, or just a software fail on Telkom equipment.