MWEB uncapped ADSL users get excessive usage warning

well good. uncapped is nice but damn folks think of the rest of us who can't afford those big ass lines
 
There is no way that there isn't some sort of skulduggery going on there to get that sort of warning. Apart from piracy what else would them the warnings?
 
Tank said:
well good. uncapped is nice but damn folks think of the rest of us who can't afford those big ass lines
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How is it good? When you pay for a premium, uncapped&unthrottled product you expect to get what you pay for. Otherwise its a soft capped&throttled product. False advertising at its best.
 
Glordit said:
James, I think you should contact Mweb and get clarification on what packages are affected. If they start throttling me (1Mb/s), i'm going to have to cancel and move else where.
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I just read all the complaints on mybroadband. It seems like its users on the uncapped standard and uncapped premium who are being affected. I think unless you got the email from them you don't have anything to worry about., in fact your connection quality should get better since apparently people are saying its kicked in already and congestion by heavy users is being reduced.
Also it seems like MWeb is experiencing an exodus of users who are very unhappy about the lack of clarity and respect for the customer.
 
Lyt said:
How is it good? When you pay for a premium, uncapped&unthrottled product you expect to get what you pay for. Otherwise its a soft capped&throttled product. False advertising at its best.
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There are always T&Cs regardless of the package.
 
Fivel said:
There are always T&Cs regardless of the package.
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But when Mweb phones me to try sell me ADSL they tell me they are so much better than the uncapped I have with WA because I might get throttled there but Mweb is totally uncapped and I can use all I want with no worries
 
matt said:
But when Mweb phones me to try sell me ADSL they tell me they are so much better than the uncapped I have with WA because I might get throttled there but Mweb is totally uncapped and I can use all I want with no worries
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So does WA not have an AUP?
 
Glordit said:
James, I think you should contact Mweb and get clarification on what packages are affected. If they start throttling me (1Mb/s), i'm going to have to cancel and move else where.
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steaksauce said:
I just read all the complaints on mybroadband. It seems like its users on the uncapped standard and uncapped premium who are being affected. I think unless you got the email from them you don't have anything to worry about., in fact your connection quality should get better since apparently people are saying its kicked in already and congestion by heavy users is being reduced.
Also it seems like MWeb is experiencing an exodus of users who are very unhappy about the lack of clarity and respect for the customer.
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Only premium users are affected...if you are on standard they will throttle you once you get past 15gb+-, always been like that.

Also the throttling is dependent on your line speed to data usage ratio. For example, if you have a 4mbps line you get a warning saying you will be throttled once you reach 120gb +-, 2 mbps 80-100 gb and so on. So if your past usage patterns were higher than their limit, you will get throttled if you don't lower it.

Fivel said:
There are always T&Cs regardless of the package.
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Ummm ok so? Not the point here .Their AUP doesn't state what exactly "abusive behaviour" is , and neither do they give you a data threshold.
We reserve the right to establish policies, rules and limitations, from time to time, concerning the use of any service. You must comply with any bandwidth, data storage and other limitations we may impose, in our reasonable discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our reasonable discretion.
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So yeah, uncapped my ass. MWEB is playing dirty here. Now they get rid of the supposedly "3%" of their users that take a huge chunk of the network capacity to make space for new users who don't download so much. More money with less data usage. Good move on the business side, dick move on the PR side.
 
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Lyt said:
Ummm ok so? Not the point here .Their AUP doesn't state what exactly "abusive behaviour" is , and neither do they give you a data threshold.
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Exactly the point, everyone cries foul when they know full well they are taking a chance. Difficult to believe that these 3% are folks that are 'surprised'.

So yeah, uncapped my ass. MWEB is playing dirty here. Now they get rid of the supposedly "3%" of their users that take a huge chunk of the network capacity to make space for new users who don't download so much. More money with less data usage. Good move on the business side, dick move on the PR side.
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So what do you think MWEB is, a charity. Of course it's a business decision.
 
I'm on OpenWeb and I think my worst case scenario so far was about 250Gb (perhaps a bit more) in one month and I was not throttled. That said, if they decided to start throttling at around 200Gb, I wouldn't really blame them. No one else is going to offer me 200Gbs of unshaped & unthrottled bandwidth for R500 per month.

So if I was with MWeb and they imposed limits on my, I would accept that if within reason, although I don't think that their premium accounts are being throttled at 200Gb. Remember those articles on MyG and MyBB about the most heavy bandwidth users from the different ISPs? Those coming close to 1Tb worth of download... My guess is that they are probably the ones being targeted. Has anyone here gotten a letter?
 
Fivel said:
Exactly the point, everyone cries foul when they know full well they are taking a chance. Difficult to believe that these 3% are folks that are 'surprised'.
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...you didn't read what I said. Let me explain it again, especially for you. If you advertise a product as being a premium, uncapped and unthrottled product it better bloody be uncapped and unthrottled. Nowhere do they say when you will be subject to throttling, other than when they decide with their "reasonable discretion".

Taking a chance? More like getting the full product you paid for.

If you can't provide a fully uncapped&unthrottled service your customers are paying ridiculous prices for, then make it capped. MWEB are bloody liars otherwise.

Or, upgrade to another MWEB package to accommodate your higher data usage.
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Their motive, clear as sky. They can't deliver the service they are being paid for, so why not get rid of the customers rather than upgrade their network infrastructure.

So what do you think MWEB is, a charity. Of course it's a business decision.
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Thank you sherlock, for pointing out the obvious which I already pointed out before you. As I said before - it's unethical to offer a premium uncapped product and then put a usage limit on it.

Look man , I don't mean to come on rude but you are missing the obvious right before your eyes.
 
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Lyt said:
...you didn't read what I said. Let me explain it again, especially for you. If you advertise a product as being a premium, uncapped and unthrottled product it better bloody be uncapped and unthrottled. Nowhere do they say when you will be subject to throttling, other than when they decide with their "reasonable discretion".

Taking a chance? More like getting the full product you paid for.

If you can't provide a fully uncapped&unthrottled service your customers are paying ridiculous prices for, then make it capped. MWEB are bloody liars otherwise.


Their motive, clear as sky. They can't deliver the service they are being paid for, so why not get rid of the customers rather than upgrade their network infrastructure.


Thank you sherlock, for pointing out the obvious which I already pointed out before you. As I said before - it's unethical to offer a premium uncapped product and then put a usage limit on it.

Look man , I don't mean to come on rude but you are missing the obvious right before your eyes.
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Go and search for ANY AUP out there and not a single one states a limit. No-one provides a fully uncapped, unthrottled service.....genius. Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?
 
Fivel said:
Go and search for ANY AUP out there and not a single one states a limit.
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Then it's not uncapped. Aka a lie.

No-one provides a fully uncapped, unthrottled service.....genius.
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Afrihost doesn't? Openweb doesn't? Ok...

Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?
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Oh sure, I will fly over to your place first thing in the morning, and then type in the url in your browser's address bar. I mean, it must be so hard to go to mweb's webpage and compare the normal uncapped and premium uncapped packages.

Funny how even my old man snapped it faster than you...and he is 53!
 
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Fivel said:
Good for your dad, he is the one with the brains in the family.

http://www.mweb.co.za/productspricing/2/Home/ADSL/PremiumUncappedADSL.aspx

Ok, now click on View Full Spec...... tada ...... No data cap (Subject to MWEB AUP). Sorry mate, the fact that users don't read the conditions is not MWEB's fault.
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Are you stupid or plain ignorant? So it's the users' fault that they pay for a UNCAPPED, UNTHROTTLED product and yet they will be throttled once they reach a soft cap, which is unknown?

Can't believe you are defending those lying basterds and saying it's the users' fault for using the full product that they paid for. I'm starting to remember why I put you on my ignore list.
 
Lyt said:
Are you stupid or plain ignorant? So it's the users' fault that they pay for a UNCAPPED, UNTHROTTLED product and yet they will be throttled once they reach a soft cap, which is unknown?

Can't believe you are defending those lying basterds and saying it's the users' fault for using the full product that they paid for. I'm starting to remember why I put you on my ignore list.
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You are a typical example of someone who wants to believe that you are entitled to something without reading what exactly you are entitled to. Good luck with that in life mate....maybe let your dad read a contract before you sign it ;)

You choose to understand what uncapped and unthrottled means, that is not what MWEB is offering, they have clearly defined what they are offering. I agree with you that is seems contradictory in the way the product is advertised/named, but that does not take away the responsibility of a customer to fully understand what they are paying for.
 
The point is, if you two can snap out of your nastiness, is that Mweb was always about 'freeing the internet' and "we believe that gaming, streaming, etc should have no limits" has now been turned into "we never said that and we changed our T&C's, tough"

There are people who have been doing 150gb odd that have been called abusers - that's on a 4mb. There is a guy with a 1mb that got a letter for doing 32gb. That's not going after hardcore abusers, plain as day. It is indefensible. If somebody cannot see that, well.
 
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