MWEB uncapped ADSL users get excessive usage warning

Mephisto_Helix said:
The point is, if you two can snap out of your nastiness, is that Mweb was always about 'freeing the internet' and "we believe that gaming, streaming, etc should have no limits" has now been turned into "we never said that and we changed our T&C's, tough"

There are people who have been doing 150gb odd that have been called abusers - that's on a 4mb. There is a guy with a 1mb that got a letter for doing 32gb. That's not going after hardcore abusers, plain as day. It is indefensible. If somebody cannot see that, well.
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I dunno MH, ever since MWEB launched their uncapped products there has always been an AUP, this reared its head years ago in myBB as well.

From your examples it does seem to be inconsistently applied and that needs to be addressed.

So call me defending the indefensible if you must, but if folks claim they didn't know, I don't get that.
 
Fivel said:
You are a typical example of someone who wants to believe that you are entitled to something without reading what exactly you are entitled to. Good luck with that in life mate....maybe let your dad read a contract before you sign it ;)
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I sign my own contracts, thank you very much. Parents just pay for them...:) . I honestly don't know how you can make that assumption - In the case of MWEB, while I was still with them, I knew exactly what I was entitled to. A premium package, uncapped and unthrottled without anybody restricting my usage. Thank goodness I left them a few months ago and moved to Afrihost, very happy there.

You choose to understand what uncapped and unthrottled means, that is not what MWEB is offering, they have clearly defined what they are offering. I agree with you that is seems contradictory in the way the product is advertised/named, but that does not take away the responsibility of a customer to fully understand what they are paying for.
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No I don't. Uncapped means unlimited data, as much as I want. If they decide to throttle you because your usage is too high, then its not uncapped. How many times have I said this already...And clearly defined what they are offering? Ok then please tell me how much data I may/may not use , I seem to miss that info somewhere.


Mephisto_Helix said:
The point is, if you two can snap out of your nastiness, is that Mweb was always about 'freeing the internet' and "we believe that gaming, streaming, etc should have no limits" has now been turned into "we never said that and we changed our T&C's, tough"

There are people who have been doing 150gb odd that have been called abusers - that's on a 4mb. There is a guy with a 1mb that got a letter for doing 32gb. That's not going after hardcore abusers, plain as day. It is indefensible. If somebody cannot see that, well.
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That's what I said on p1, if your line speed to data usage ratio is out of proportion that is acceptable to them, you get throttled. They don't want a guy paying for a premium 1mbps line using more data than a few normal 4mbps guys.


Fivel go to bed, methinks you be tired and completely missing my point.
 
Is it possible that the MWEB connections cannot handle excessive data? The reason I am asking is 'cause for the last few months I noticed a huge problem regarding ping and loss at the first MWEB Joburg connection when I do a traceroute type trace. Everything would be fine until it reached the MWEB part, then suddenly the loss is 30% or more and ping jumps to 250+. Not suitable for gaming.

I usually send the stats through to my WISP, who would forward it to MWEB.

For the last week or so the net was fine, no more problems(touch wood).

So, once again, is it possible that MWEB could not handle heavy data flow, it somehow congest the connection, therefore they are throttling heavy users, clearing the lines for the rest of us.

I had this same fight with my WISP. They claimed that due to the few uncapped users who use excessive data the network was being congested, I felt that they should not have offered an uncapped service if they cannot handle the demand.
In our case there is no mentioning of any restrictions for heavy users.
 
I'm with Fivel here, not that the other guy makes sense with his interchangeable use of uncapped and unthrottled .
Personally I feel its better to stand up for 90% of users who's service, that their also paying for FYI, is being eroded vs the 10% who are constantly making excessive use of their uncapped status.

Then again they could always ban accounts downloading off torrents instead of being a party to IP theft and regulate usage that way. Maybe I should pass that idea forward and we can get over this throttleing issue for good.

End of the day Mweb still need to make some money so they can pay wages to their employees and pay returns to those who invested in their company. It's not like their costs are Rnil and if they need to regulate their industry to prevent bad service and/ or foreclosure then I don't see the issue. End of the day this is a business and they have an obligation to all their stakeholders, not just those users who pirate illegal content like there's no tomorrow.

FYI I will not respond to any attempts to bring me further into this debate beyond this post
 
Ike_009 said:
I'm with Fivel here, not that the other guy makes sense with his interchangeable use of uncapped and unthrottled .
Personally I feel its better to stand up for 90% of users who's service, that their also paying for FYI, is being eroded vs the 10% who are constantly making excessive use of their uncapped status.

Then again they could always ban accounts downloading off torrents instead of being a party to IP theft and regulate usage that way. Maybe I should pass that idea forward and we can get over this throttleing issue for good.

End of the day Mweb still need to make some money so they can pay wages to their employees and pay returns to those who invested in their company. It's not like their costs are Rnil and if they need to regulate their industry to prevent bad service and/ or foreclosure then I don't see the issue. End of the day this is a business and they have an obligation to all their stakeholders, not just those users who pirate illegal content like there's no tomorrow.

FYI I will not respond to any attempts to bring me further into this debate beyond this post
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I agree completely. I think also that people are getting confused with uncapped and unthrottled being the same thing. I also think that the amount of data being used isn't necessarily the problem here, it is the network being congested during peak times by people who have high broadband demand p2p downloads running 24/7.
 
Head on over to where there is real discussion about this topic and you can (as I have already said) see where people doing 30gb a month are getting these emails, not just hardcore downloaders. A lot of people are being hard done by by a company that has admitted to just changing their policies without informing customers. I'm hoping someone will follow through and report them on that.

Also, someone did a sort of breakdown on how much you can use a month without downloading any movies/series ...... is that still fair then to be called an abuser and throttled? Methinks there is some talking out of arse without knowing facts.
 
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Ike_009 said:
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steaksauce said:
I agree completely
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Lol these okes. Like talking to 5 year olds. They just don't understand.
I also think that the amount of data being used isn't necessarily the problem here, it is the network being congested during peak times by people who have high broadband demand p2p downloads running 24/7.
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No, they already shape the shit out of p2p traffic, yet many still suffer from slow realtime traffic. It has everything to do with amount of data they are using. If it hadn't they wouldn't send out the e-mails. The pipe is full (even with their ridiculous shaping). And yeah, rather than keep true to our packages and upgrade the network capacity, lets throttle the users who pay high price for unthrottled internet.

http://mybroadband.co.za/vb/showthread.php/551295-Boycott-MWEB-Because-they-don-t-care-if-you-leave
This sums it up nicely.

Mephisto_Helix said:
Head on over to where there is real discussion about this topic and you can (as I have already said) see where people doing 30gb a month are getting these emails, not just hardcore downloaders. A lot of people are being hard done by by a company that has admitted to just changing their policies without informing customers. I'm hoping someone will follow through and report them on that.

Also, someone did a sort of breakdown on how much you can use a month without downloading any movies/series ...... is that still fair then to be called an abuser and throttled? Methinks there is some talking out of arse without knowing facts.
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Listen to this guy.

Edit :
Seems the time has come to leave M-Web. Just received an e-mail with the subject "We may have to slow down your Internet speeds"

I have a 1mb line. Sitting on 16gb this month so far.
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This is just too good.
 
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pietnkata said:
cant wait for the day we have fibre
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You are going to wait a veeeeeeeery long time to get it residentially at a cheap price.

So far this month on my 1Mb line I have done 70 Gb's - that was all done after 11pm at night and before 9am in the morning. I assume I am safe for now, as I did not get an email. Yet.

***Edit

I really wish mweb would be C L E A R as to what is excessive use and how much it is. Seriously just stating excessive usage will be slowed down etc, it means nothing.

Also reading some complaints, I see it must have been people on the 4Mb/s+ Home uncapped options downloading 24/7 pushing 100 Gb's in a week or more. Thats just my assumption I may be incorrect.
 
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Fivel said:
Go and search for ANY AUP out there and not a single one states a limit. No-one provides a fully uncapped, unthrottled service.....genius. Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?
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The thing is... the following ISPs had their limits clear, I know because I was with both Afrihost and WebAfrica while they had rolling windows implemented. Its not ethical to say stick to a limit, but you never give the limit. Why? Because you can always change that limit to suit you and not the other person.

A quick list I made on myBB from what I could find from those times:
Web Africa - Limits Defined
Axxess - Limits Defined
Afrihost - Limits Defined
Isat - Limits Defined
WebNow - Limits Defined

Some of those "1.5TB" abusers:


IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.
 
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Fivel said:
I dunno MH, ever since MWEB launched their uncapped products there has always been an AUP, this reared its head years ago in myBB as well.

From your examples it does seem to be inconsistently applied and that needs to be addressed.

So call me defending the indefensible if you must, but if folks claim they didn't know, I don't get that.
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http://mybroadband.co.za/news/adsl/55901-mweb-slashes-10mbps-uncapped-adsl-price.html

lunch of 2mb package. I am on it and i was throttled when i hit 300gb total (includes upload) that is now there premium accounts. So they changed the T&C and did not let anyone know.
 
yeah I'm with Lyt on this. people pay more for a premium account because it is unthrottled, now they turn around and throttle us!

and now they're telling me my little "1mb" line is doing 200gb+ a month..... I think MWeb's monitoring system is just as retarded as they are.

I'm moving.
 
Glordit said:
James, I think you should contact Mweb and get clarification on what packages are affected. If they start throttling me (1Mb/s), i'm going to have to cancel and move else where.
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If you have not gotten a email from them yet your safe,one of my clients has gotten one on his personal account. he does like 300g a month
 
LOL, I just saw a friend on my facebook feed have an issue with this. His uncapped account was throttled after he had downloaded 25 gigs. He asked why, they said he had gone past a threshold and they were now throttling him for the next 25 days. He asked what the threshold is.... Mweb "We don't know, but i see you have the standard account, we advise you to get the Premium account". He asked what threshold is for the premium account. Mweb - "we don't know."
 
Grievous said:
LOL, I just saw a friend on my facebook feed have an issue with this. His uncapped account was throttled after he had downloaded 25 gigs. He asked why, they said he had gone past a threshold and they were now throttling him for the next 25 days. He asked what the threshold is.... Mweb "We don't know, but i see you have the standard account, we advise you to get the Premium account". He asked what threshold is for the premium account. Mweb - "we don't know."
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1Mb is premium AFAIK. I even checked the website, it states all 1Mb lines are premium. Yet is still shaped pretty badly, you can get 2/4/8/10 but if it's not premium you going to get shaped.

What I have picked up they look at your average usage and then decide at what amount of data you will be capped. When I was on 1Mb 90Gb way my limit. Moved to 2Mb (premium) and got to ~120Gb without problems but I wont push it any further.
 
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