MWEB uncapped ADSL users get excessive usage warning

[Weasley]

1Mb is premium AFAIK. I even checked the website, it states all 1Mb lines are premium. Yet is still shaped pretty badly, you can get 2/4/8/10 but if it's not premium you going to get shaped.

What I have picked up they look at your average usage and then decide at what amount of data you will be capped. When I was on 1Mb 90Gb way my limit. Moved to 2Mb (premium) and got to ~120Gb without problems but I wont push it any further.

i think the limit for 2mb premium for mweb is close to 300gb. every time i have crossed 300gb i was throttled.

 

[Grievous]

1Mb is premium AFAIK. I even checked the website, it states all 1Mb lines are premium. Yet is still shaped pretty badly, you can get 2/4/8/10 but if it's not premium you going to get shaped.

What I have picked up they look at your average usage and then decide at what amount of data you will be capped. When I was on 1Mb 90Gb way my limit. Moved to 2Mb (premium) and got to ~120Gb without problems but I wont push it any further.

He has a 2mb line and was getting 2mb until being throttled down to 0.3. Some reason he is on a standard account with 2mb line. He got throttled at 25 Gigs. But anyway, I think its pretty dumb they wont tell you what the throttle threshold is.

 

[Glordit]

1Mb is premium AFAIK. I even checked the website, it states all 1Mb lines are premium. Yet is still shaped pretty badly, you can get 2/4/8/10 but if it's not premium you going to get shaped.

What I have picked up they look at your average usage and then decide at what amount of data you will be capped. When I was on 1Mb 90Gb way my limit. Moved to 2Mb (premium) and got to ~120Gb without problems but I wont push it any further.

He has a 2mb line and was getting 2mb until being throttled down to 0.3. Some reason he is on a standard account with 2mb line. He got throttled at 25 Gigs. But anyway, I think its pretty dumb they wont tell you what the throttle threshold is.

Unless it is premium, they are going to shape. What that threshold is, no one knows, all I have been told is that its part of the top 1% of the user base again wich no one seems to know.

 

[AlienTaker]

I've been an mweb client for the past 5 years, had a premium account until a month ago. I avg about 170Gb a month so i started noticing very slow speeds on my line about a month and a half ago. After phoning numerous times i eventually got told I'm being throttled for high usage (230GB with all the humble bundle Downloads) and that I'm in the 1% of high users on a 2mb package.

I was also told that notices were sent out to all customers that fall in that spectrum, but i never got any notice, not mail, call or text. i asked the person i spoke to on the phone how i was notified and he said by mail but when he checked there was no notice sent out.

So why pay 369 for a premium account and be throttled to death when you can have the same type of shaping on a cheaper account with all the same benefits? (afrihost) so canned my mweb account and moved to another isp

Mweb are loosing a lot of clients with this new policy

 

[Cicero]

I've been an mweb client for the past 5 years, had a premium account until a month ago. I avg about 170Gb a month so i started noticing very slow speeds on my line about a month and a half ago. After phoning numerous times i eventually got told I'm being throttled for high usage (230GB with all the humble bundle Downloads) and that I'm in the 1% of high users on a 2mb package.

I was also told that notices were sent out to all customers that fall in that spectrum, but i never got any notice, not mail, call or text. i asked the person i spoke to on the phone how i was notified and he said by mail but when he checked there was no notice sent out.

So why pay 369 for a premium account and be throttled to death when you can have the same type of shaping on a cheaper account with all the same benefits? (afrihost) so canned my mweb account and moved to another isp

Mweb are loosing a lot of clients with this new policy

But they're the clients they dont care for losing!

 

[Grievous]

I've been an mweb client for the past 5 years, had a premium account until a month ago. I avg about 170Gb a month so i started noticing very slow speeds on my line about a month and a half ago. After phoning numerous times i eventually got told I'm being throttled for high usage (230GB with all the humble bundle Downloads) and that I'm in the 1% of high users on a 2mb package.

I was also told that notices were sent out to all customers that fall in that spectrum, but i never got any notice, not mail, call or text. i asked the person i spoke to on the phone how i was notified and he said by mail but when he checked there was no notice sent out.

So why pay 369 for a premium account and be throttled to death when you can have the same type of shaping on a cheaper account with all the same benefits? (afrihost) so canned my mweb account and moved to another isp

Mweb are loosing a lot of clients with this new policy

To be fair, a lot is a bit of stretch, considering they only applying this to 1% of their user base. I still think their policies are shit, and I suppose they will lose more than 1% because of bad publicity over this.

 

[Cicero]

To be fair, a lot is a bit of stretch, considering they only applying this to 1% of their user base. I still think their policies are shit, and I suppose they will lose more than 1% because of bad publicity over this.

Well I'm a case in point here. The sheer news of throttling was the the last straw for me, and I cancelled. Im not a high end user at all, average 60-70gigs a month on a 4mb premium uncapped.

 

[AlienTaker]

I don't think an avg 170Gb over 2 years on a 2mb is enough to push me into that bracket, but then again if i'm in the top 1% then they have already lost a lot of clients

But yeah done with mweb moved on we'll see how soon they change this back to what it was with the amount of clients leaving, Afrihost and the other Isp's are smiling that i can tell you