Need help cancelling a Telkom ADSL service

KofDelight

KofDelight

New member
Hi

I took out the Telkom package last year,it's not on contract but a month to month payment.
I've been trying to contact them via the phone to cancel the service but i can NEVER get through and this is fustrating as I am paying for a sh!tty service and a low cap.

What can I do besides trying to phone these people that will get the service cancelled ASAP?
 
KofDelight said:
Hi

I took out the Telkom package last year,it's not on contract but a month to month payment.
I've been trying to contact them via the phone to cancel the service but i can NEVER get through and this is fustrating as I am paying for a sh!tty service and a low cap.

What can I do besides trying to phone these people that will get the service cancelled ASAP?
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Don't pay. That usually gets their attention.
 
Or go into a telkom shop, But you need to check that its not a telkom mobile shop, because they wont help you with land line stuff... But if u call them from a telkom line on 10210 its a free call, they generally take about 20 to 30 mins to answer...

Iv just been through the whole process and still need to get a 900 buck credit...
 
Tom said:
Or go into a telkom shop, But you need to check that its not a telkom mobile shop, because they wont help you with land line stuff... But if u call them from a telkom line on 10210 its a free call, they generally take about 20 to 30 mins to answer...

Iv just been through the whole process and still need to get a 900 buck credit...
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30min?What the heck!
Why can't they do it instore?All they have to do is go into my account and click cancel isn't it?
 
KofDelight said:
Hi

I took out the Telkom package last year,it's not on contract but a month to month payment.
I've been trying to contact them via the phone to cancel the service but i can NEVER get through and this is fustrating as I am paying for a sh!tty service and a low cap.

What can I do besides trying to phone these people that will get the service cancelled ASAP?
Click to expand...

I use the Telkom direct store to sort out my account problems and queries I never use the phone.
 
Nemesis said:
Don't pay. That usually gets their attention.
Click to expand...

The service keeps continuing and I don't want it to.It's a crap service and I want it gone.

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Ichigo said:
I use the Telkom direct store to sort out my account problems and queries I never use the phone.
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Ichigo,what exactly should I have and do when I go to their store? and what should I say to them?
 
KofDelight said:
The service keeps continuing and I don't want it to.It's a crap service and I want it gone.

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Ichigo,what exactly should I have and do when I go to their store? and what should I say to them?
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Best bet, like the other guys said, go to a Telkom Direct store. Take down names, reference numbers and so, because knowing Telkom, you may just need it later on. Haven't checked, but isn't it possible to cancel a service from their website?
 
KofDelight said:
The service keeps continuing and I don't want it to.It's a crap service and I want it gone.

- - - - - - - - - - Double Post Merged - - - - - - - - - -



Ichigo,what exactly should I have and do when I go to their store? and what should I say to them?
Click to expand...

Just need your Telephone bill and ID document if it is in your name and just show them what you want cancelled and they will phone accounts department and get it cancelled, had to cancel something for a friend the other day.
 
Ichigo said:
Just need your Telephone bill and ID document if it is in your name and just show them what you want cancelled and they will phone accounts department and get it cancelled, had to cancel something for a friend the other day.
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That sounds easy enough.Were they reluctant to do it?and was the process long?
 
KofDelight said:
That sounds easy enough.Were they reluctant to do it?and was the process long?
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They normally quite good with the cancellations, but you have to give them 1 months notice... So you will have to pay for another month at least...
 
Tom said:
They normally quite good with the cancellations, but you have to give them 1 months notice... So you will have to pay for another month at least...
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Most companies seem to work that way cause of the way they bill every month.

When Telkom bill comes its half the current month and the next so you still paying for the service the next month, thats how my adsl account works.
 
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