Shockingly poor service from Corex

The Joker

The Joker

Thread Killer MKII
Bit of a rant but I want other people to be aware of this.

We had a EVGA GTX970 die on us for no apparent reason. Card was never overclocked, it was in a air conditioned room with great airflow.
While gaming the one night, the monitor went black and we couldn't get the card to post after that.

Card was purchased from Rebel tech about a year ago.

Sent the card in for RMA on the 17th of January and waited for an answer.
Rebel tech informed me that Corex had found physical damage and the warranty was void. Obviously I wasn't happy about this and Rebel tech agreed that Corex should have the card sent to EVGA to try and get sorted.
I was informed that I may have to cover shipping fees, which I agreed too. So Corex sent the card over to EVGA...or so they said...
This whole process would take 4-6 weeks...apparently.

So fast forward 2 months later.

Yesterday Rebel tech forwarded me an email from Corex, showing that the warranty was void.
Both of us realized right there and then that the card was never even sent to EVGA. Obviously this put me in a bad mood.
I gave Corex a call and spoke to Eugene van der Walt, who then claimed ignorance and said that they never said the card would be sent to EVGA.
He claimed they sent photos of the card to EVGA and EVGA declined to have the card swapped out or fixed.
Bare in mind that Rebel tech had kept me in the loop the entire time, letting me know that the card had been sent to EVGA and they would update me once Corex updated them.
I confronted Eugene with this information, he then claimed it must have been a miscommunication, or someone at Rebel tech had given me the wrong information and that this has happened in the past.
He pretty much tried blaming Rebel tech for this fuck up. Again I told him then why did Corex have the card for 2 months? Why was it not sent back immediately if it wasn't sent to EVGA?
He said there was obviously an issue in the RMA department and he would investigate it further.

I started getting really annoyed at this point as it was clear that he didn't want to take responsibility for this and kept trying to pass the blame to someone else.
I then told him that I would be contacting EVGA about this whole stuff up and that I would be taking it further. He asked me to please keep him in the loop and that if EVGA agreed to sort it out he would get on it make sure the card gets sent to them.
So I have to do his job, because he somehow isn't capable of talking to EVGA and trying to find a solution? Even though he claims he spoke to them and sent them photos ect.

Rebel Tech has kept me in the loop with all the email conversations between Corex and EVGA as they have also complained to EVGA directly now.

Piss poor experience form Corex, you have effectively stopped me from recommending any of the products your distribute because I know you are not capable of being open and honest about rma's.

I will be taking this further.
 
Companies really need to learn that even one persons bad experience can do serious damage to their reputation not only because of the magic hug from a creepy uncle that is the internet but also because sometimes you just happen to screw over the wrong person, well wrong for them , right for consumers.
 
So the reason given for the absurdly high prices charged in South Africa is due to warranty (in addition to shipping costs and taxes etc). If we can't get the warranty honoured anyway, why don't we just import direct from e-bay, Amazon etc?

That's what I've been doing with my last few components and saved a minimum of R2000 each time. There are too many players in the local market (importers, agents, "sole" distributers, etc, etc) all taking a cut, pushing prices up and then passing the buck from the one to the other when it comes to after sales support and warranty issues. I've reached the point where I'd rather take the (very small) risk of a component failure, than over-paying for these guys' BMWs and Porsches.

There is something fundamentally wrong with the industry when I (with no dealer-, import- or any other license) can import a single component MUCH cheaper than the retailers or webstores with their bulk buying power, supply agreements, sole distributor rights and special licenses etc
 
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My experience with corex has always been good. But you're right people don't realise how much one person's bad experience can dent their credibility.

Sent from my SM-A510F using Tapatalk
 
So small update.
We've come to an agreement. Once everything is sorted I'll update the thread with all the relevant info.

Thanx for the support and thanx again too Rebeltech for sticking by my side and seeing this through with me.
 
So everything looks to be sorted for now. They've held up their end of the agreement.

I was definitely incredibly harsh on this matter, unfortunately Eugene got the brunt of it.
We had a long conversation about it today, I do understand that Corex didn't intentionally mess me around. It seems it was a series of unfortunate events and miscommunication that brought us to this point.
Eugene did apologize and after this whole thing was brought to his attention last week, he made it his top priority to get this sorted out.

Thanks again to Rebel Tech for the GTX970 loaner card they provided and the impeccable service they provided.
 
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