Traditionally as a business becomes more and more successful, the volumes
of its inbound and outbound calls increases substantially, driving up its
telecommunication costs. It’s almost as if the telecommunication providers are
taking a percentage of turnover. At Cybersmart we believe that internet should be
lightning fast and that you should have a fixed telecommunications cost no matter
how successful your business becomes, so we introduced FTTB++.
For the first time in South Africa, Cybersmart introduces a free hosted PBX, free voice
recording and free calls to cell phones, landlines and international destinations
bundled with its lightspeed fibre with uncapped internet. We are also aware that
moving from an old legacy PBX to the new hosted PBX is quite a big step for any
business relying heavily on their communications. There is the cost of investing
in new handsets and the risk of moving onto technology that is new. So we have
tried to eliminate that risk. As part of FTTB++, we provide five phone lines and five
telephone numbers as well as ten handsets for free. There is no cost whatsoever to
convert from the old to the new. Furthermore, for the risk averse, we can run both
systems concurrently to prove that our voice system is the way of the future.
Voice quality is e ected by two things
1. When you make a call you want the person to whom you are speaking, to be
able to hear you as fast as you are hearing them, otherwise there is a delay or
an echo. Voice calls want upload and download speeds to be the same. With our
bandwidth being symmetrical, this is achieved.
2. The quality of a voice call is a function of the bandwidth that is available to
voice. If the internet bandwidth is full the voice will break up. For this reason
we separate the internet bandwidth from the voice bandwidth and dedicate a
separate bandwidth channel for voice.