Telkom 40Mbps and 20Mbps launch regions detailed

Pfft.... I have a 2 Meg ADSL circuit with Telkom, I get 50kbps max download on MWEB, FNB and Cybersmart... how the hell will they be able to get 20 and 40 Mbps lines in my area? I am in Durbanville, one of the areas ready for the upgrade...

Who do I call next???
 
TBlaar said:
Pfft.... I have a 2 Meg ADSL circuit with Telkom, I get 50kbps max download on MWEB, FNB and Cybersmart... how the hell will they be able to get 20 and 40 Mbps lines in my area? I am in Durbanville, one of the areas ready for the upgrade...

Who do I call next???
Click to expand...

The thing is, Telkom needs to upgrade a lot of their curb-side hardware - the MSANs mentioned in the article - in order to achieve these VDSL speeds.

Currently a user such as yourself is being served by old hardware, which can be overloaded depending on the density of your neighbourhood. This is why ADSL experience can differ from suburb to suburb.

What you can take away from this is that Telkom is committed to rolling out upgrades to their network of exchange points, and over time, general service quality should improve. Bear in mind that Telkom has been spending years laying down fibre backhaul across the country, and they now have the most extensive fibre network in SA.

Progress may be slow, but at least it is still progress :)
 
I was getting 2Meg speeds 2 months ago though, could this have degraded to a quarter of that speed in this short time though? I mean, when I ordered the ADSL circuit my exchange was also full according to them... so what has really changed?

PS: I have been on this same number and exchange for the last 3 years.
 
TBlaar said:
I was getting 2Meg speeds 2 months ago though, could this have degraded to a quarter of that speed in this short time though? I mean, when I ordered the ADSL circuit my exchange was also full according to them... so what has really changed?

PS: I have been on this same number and exchange for the last 3 years.
Click to expand...

Sounds really overloaded :( Have you lodged a complaint with Telkom (for what it's worth)?
 
My circuit is with Cybermsart, I sent them a ticket this morning... will see what they say.

Thank for your input James!
 
Not sure that it'll be worth it, unless you have an Internet\Online gaming Cafe.
Or maybe for business?

My 1MB line from Mweb is working fine and I do online gaming on Steam and Blizzard.
Sure, more bandwidth means less lag and more youp.. I mean Youtube :) but otherwise for the price it's not worth it.
 
One of the Telkom trials for 20 & 40Mbps was in Durbanville. Anybody know anybody that was part of the trial? I'd be interested to hear about the experience.
 
OK, so I finally got a reply from Cybersmart saying "Your line speed was synced down to 512k, probably due to Telkom maintenance. I have reset your line and it's at 2MB again". OK, so this is after I have had shit speeds for 2 months??? Geezus!

And when will it sync itself down to the non-existent 512k again?

<rant>
I HATE Cybersmart... if it didn't cost R666 to move to Telkom directly, I would have. I was on the phone for 40 minutes this morning to Cybersmart, and I went from being 13 in the line to 6.... SERIOUSLY???? I wish Laurie could read this... he really needs to understand that he is going to LOSE customers if he does not:
- Employ more QUALITY people... the current support staff ALWAYS know less than I do. You have too few people working there as well.
- Get his agents to stop LYING, this is really bad from your company.
- If you cannot meet your service level agreements, then do not offer them. I have never had a reply from Cybersmart's support centre within the 24-48 hours response time that you promise. This is also a terrible response SLA, other companies are offering 2 or 4 hours, you say 2 DAYS and cannot even keep this promise.
- Cybersmart replies to ALL hellopeter.com complaints, faster than to their normal tickets. They definitely have this the wrong way around... if you reply to tickets quicker, you would not have the complaints on HP in the first place.
- Invest some of the millions you are making back into your company... I see you changed the shit webmail to something better, and the site looks better... but still, there's a lot of room for improvement
- Learn some manners... Laurie is rude, and this is a known thing in the IT world... I know people who know people who know Laurie, they all agree.
- They have a "if we lose a customer, so what, we have many more" attitude... I think I have a mail where laurie actually told me "if you are unhappy, then leave". FFS, what a douche...
- Teach your call centre some basics, like "the customer is always right", and to not pass the blame on to other people. I think every time I have phoned them, they blamed Telkom or Seacom or global warming or some shite.
</rant>
 
You must log in or register to reply here.
Back
Top