Terrible service from Titan-Ice Computers!!

DenSweeP

DenSweeP

New member
I bought a Adata S511 Solid State drive from Titan-Ice about 2-3 months ago. Unfortunately I have since lost my invoice. I communicated this to them, as I've been having constant issues with the drive hanging my PC ALL the time! Their reply:

Unfortunately not. No invoice, no warranty as stated in company policy.

Regards,

Titan Ice Computers
[email protected]
www.titan-ice.co.za
087 808 2585
012 998 5 668
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Fair enough, but being in IT distribution I know that all suppliers can track stock via serial numbers and most retailers as well. I asked if they could not do so for me and their reply was the above. Now I also know that only two importers bring in Adata and all Titan-Ice would need to do is make two calls to confirm that the stock is theirs, but alas no, this would apparently be too much effort it seems.

I realise I should have taken better care of the drive, but seriously, am I asking too much for them to assist a client, or are they doing so well that they can afford to lose a customer and potentially many more with after sales service like this?
 
As far as I know this is restriction from the wholesalers that they won't honour warranties without an invoice.
 
That is why they have serial tracking. If you can produce a serial number and it is on their system, they will honour the warranty, provided it is still under warranty and that it is not user damage.
 
DenSweeP said:
That is why they have serial tracking. If you can produce a serial number and it is on their system, they will honour the warranty, provided it is still under warranty and that it is not user damage.
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Last time I've worked at mustek and that was good 11 years ago we also didn't help if no invoice was produced. Can't see how this is ZOMG TERRIBLE service, it's common practice afaik.
 
Bought a 1TB Seagate from a place in P.E called RBS, drive started clicking so I went in and spoke to sales consultant, she picked up the phone spoke to someone shortly afterwards she smiled and said. "Please wait a say or two we will contact you when we get any info". A day later I got a call and I had a new drive, I had the slip but I was not even asked for it.

Retailers can do that but I guess they need it as a proof of purchase as well.

If they where worth their salt they should have kept a invoice on their system and made references with serial numbers.
 
Pr⊕phet said:
Last time I've worked at mustek and that was good 11 years ago we also didn't help if no invoice was produced. Can't see how this is ZOMG TERRIBLE service, it's common practice afaik.
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Nope, for example the guys who distribute WD drives will honour without invoice as you can check the international warranty online. Regardless, the response from the retailer doesn't scream customer service.
 
I would tell them straight "fuck you". You are completely right, they can track via serial numbers, they are just being total dicks about it, and thanx for bringing this up, I'll make sure never to use them and will def spread the word. I'm having the same issue with Frontosa at the moment, the stock is theirs, its under warranty, they confirmed over the phone but they won't take it back because the invoice went missing, Bunch of retards.
 
The ridiculous part is that the importers themselves are more than happy to accommodate me and can even tell me they sold the drive to these guys because they can track that that serial number was sold to Titan-Ice, so why risk losing a customer? Clearly it is their stock. I'm going to query this with the CPA on Monday and see what I can do. If they had simply said sure, bring it in, I would have been happy, but they are being douches about it. I can understand if I couldn't prove at all that I bought it there, but that isn't the case. And maybe I'm being petty by running to the CPA, but why not? It is there to prevent events such as this after all.

And it is bad service when you are not prepared to try and help a customer. Granted it would mean a bit of effort on their side, but is two phone calls to their suppliers that much effort?

And Prophet, I currently work at Axiz and as long as the serial number is ours, afaik we will honour any claim that is still in warranty. In fact, most suppliers would.
 
DenSweeP said:
The ridiculous part is that the importers themselves are more than happy to accommodate me and can even tell me they sold the drive to these guys because they can track that that serial number was sold to Titan-Ice, so why risk losing a customer? Clearly it is their stock. I'm going to query this with the CPA on Monday and see what I can do. If they had simply said sure, bring it in, I would have been happy, but they are being douches about it. I can understand if I couldn't prove at all that I bought it there, but that isn't the case. And maybe I'm being petty by running to the CPA, but why not? It is there to prevent events such as this after all.

And it is bad service when you are not prepared to try and help a customer. Granted it would mean a bit of effort on their side, but is two phone calls to their suppliers that much effort?

And Prophet, I currently work at Axiz and as long as the serial number is ours, afaik we will honour any claim that is still in warranty. In fact, most suppliers would.
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that says a lot working at Ag Sies ! *erm*. I had a tour of duty there as well, the coffee was really good there.

...I get what you all are saying, report back on the CPA this should be interesting then.
 
I dont think your being petty about wanting to go to the CPA at all thats what they are there for, I also think they are just being cock about it as well. I look forward to hearing what the CPA has to say, good luck
 
That's pretty much standard though across any industry, no invoice no return. However it completely depends who you are dealing with. Some places will make that extra effort to help the customer out. These okes however don't seem to be interested. Its a pity because they just screwing themselves over on any repeat business from you.
 
Most distro's I deal with just check the serial number, only ever had issues with Sahara. Even Frontosa never asked me for proof of purchase. Think Titan get their Adata drives from Foxcomp if I'm not mistaken, maybe try going through them? Decent bunch of guys there.
 
Also never had issues returning hardware without the invoice, and I've used virtually every supplier out there. Seems like a complete load of crap that they won't accept a return without the invoice.
 
Spit and fume all you want; You know who is the one large company that honors warranties all day every day for me?
Incredible Connection.

As long as the serial number is clear, readable, and obviously not tampered with - warranty honored. And if a slip is needed, they will simply reprint it!
 
wheunis said:
Spit and fume all you want; You know who is the one large company that honors warranties all day every day for me?
Incredible Connection.

As long as the serial number is clear, readable, and obviously not tampered with - warranty honored. And if a slip is needed, they will simply reprint it!
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LOL That is probably the most retarded thing I have ever read in my life xD
GL to you..I'm pretty sure you work for them xD I know what IC's mark up is on their stuff...LOL You giant sucker you :p
 
Perhaps we should have a thread with a list of online stores to avoid, and those that deserve our money. If we can spread the word that may be one way of punishing bad service or rewarding the converse.
 
phoenix said:
Perhaps we should have a thread with a list of online stores to avoid, and those that deserve our money. If we can spread the word that may be one way of punishing bad service or rewarding the converse.
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Why not have something like:

Rate your previous online purchase ?
 
That is bad service to say the least all stores i buy from have the serial numbers track even i track numbers when i resell my own parts. So if a someone returns it to me and i know its mine a will take it back and have it warranteed. AFAIK most distrubuters can track any serial number and tell you if its thiers or not, its simple as that. No invoice was never and issue for me, i just take it back and the warranty is honoured.

They should know where it came from and the supplier they got it from will honour the warranty with out issue.
 
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