Deleting version files & Repairing (Windows)
Locate the "\The Elder Scrolls Online" or "\The Elder Scrolls Online EU" directory.
By default, located at "C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online" or "C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU"
Expand the Game Options
If the menu reads, Updating…. Click Cancel.
If the menu reads, Installing…. Restart the launcher. Upon restart the menu should read Updating… (or Update if auto-updates are turned off). Click Cancel if applicable.
Locate the Depot folder. Within that folder, locate and delete the "depot.version" file.
Locate the Game folder. Within that folder, locate and delete the game_player.version file.
If applicable, locate the VO_EN folder. Within that folder, locate and delete the vo_en.version file.
If applicable, locate the VO_FR folder. Within that folder, locate and delete the vo_fr.version file.
If applicable, locate the VO_DE folder. Within that folder, locate and delete the vo_de.version file.
Restart the computer.
Open the game launcher.
In the game options menu click Repair
If the game disappeared and does not show up as installed before you could click repair:
Click install.
Once data starts downloading, restart the launcher.
Expand the game option, it should say Updating…, click Cancel.
Click Repair.