Thread of PC Woes, Troubles, Problems, and Issues

So my insurance paid out and I have bought the parts to repair my PC. Only to find out that either my GTX970, my PCI-E or my mainboard is fucked and limited to my onboard. Also found out that these weren't tested by the company that provided my damage report. Now I just fucking hope I can add to the claim, which I doubt as this has been processed and paid for?!


FUCK!
 
Tested and turns out the PCI-E slot on the mainboard is borked.

I do have another PCI-E slot (not v3.0) but we still can't test the card as they don't have another board capable of running it. Also this questions the health of the card and I would rather then claim card and board?


[MENTION=21]The Joker[/MENTION] - any thoughts on this matter?
 
BeoTeK said:
Tested and turns out the PCI-E slot on the mainboard is borked.

I do have another PCI-E slot (not v3.0) but we still can't test the card as they don't have another board capable of running it. Also this questions the health of the card and I would rather then claim card and board?


[MENTION=21]The Joker[/MENTION] - any thoughts on this matter?
Click to expand...

Tell your insurance; If the company that tested omitted testing certain parts the claim should be adjusted
 
BeoTeK said:
Tested and turns out the PCI-E slot on the mainboard is borked.

I do have another PCI-E slot (not v3.0) but we still can't test the card as they don't have another board capable of running it. Also this questions the health of the card and I would rather then claim card and board?


[MENTION=21]The Joker[/MENTION] - any thoughts on this matter?
Click to expand...

1st off the shop that "tested" the hardware should be burnt to the ground.
You'll have to explain to your insurance what happened.
You can't claim for something if it's not broken, you'd need to have the gpu tested and only then you can proceed with this. Especially if your insurance decides they want the faulty hardware.

I'm not even sure the insurance will let you adjust the claim, as you've already signed off on it. So that's the 1st hurdle. What shop tested the hardware?
 
[MENTION=21]The Joker[/MENTION] [MENTION=6600]PsychoFish[/MENTION]

Okay, would you then recommend replacement of the card as well? Knowing that this was lightning damage and that the PCI-E slot is faulty (as tested with a cheap GPU in second slot), even if the GTX970 does work on another board?

Cos honestly, that's what I'm going to push for.
 
BeoTeK said:
[MENTION=21]The Joker[/MENTION] [MENTION=6600]PsychoFish[/MENTION]

Okay, would you then recommend replacement of the card as well? Knowing that this was lightning damage and that the PCI-E slot is faulty (as tested with a cheap GPU in second slot), even if the GTX970 does work on another board?

Cos honestly, that's what I'm going to push for.
Click to expand...

IF the GTX970 is tested properly and is confirmed to be working within expected parameters there should be NO reason to replace it.

Things that the testing report should indicate :

- Clock speed : Any value between 1050MHz and 1178MHz would indicate that the processor on the card is fine
- 4 Screens connected should work
- Resolution of 5120x3200 should be achieved
- Power draw should be in the region of 145 W
- Stress test should have been run; Thermal results and GPU utilization should be graphed.
- Benchmark should have been run and results should be available

IF the card passes all tests within reasonable parameters you can safely say that the card is fine. If you still doubt the card, then just sell it and get something else.
 
Basically how my team tests hardware after a lightning strike :

- Does the system power on, if not diagnose and replace as required.
- Can the PSU deliver 100% of its stated output;
- CPU working? Run stress test, we use Prime95 for a minimum of 4 hours.
- RAM; Stress test, Prime95 again. Also MemTest86
- HDD tests; Test throughput Seq Read, Seq Write, Random Read, Random write, compared to install benchmark results >10% variance and the disk/RAID controller gets chucked.


etc etc etc...

If you want to test yourself, I strongly recommend UBCD (http://www.ultimatebootcd.com/)

Loads of tools on there to stress test and diagnose
 
PsychoFish said:
Could not agree more. It's "professionals" like these that make my life so much harder than what it should be.
Click to expand...

His insurance should actually get in contact with them and just mention that they should be held liable if the claim has to be redone.

BeoTeK said:
[MENTION=21]The Joker[/MENTION] [MENTION=6600]PsychoFish[/MENTION]

Okay, would you then recommend replacement of the card as well? Knowing that this was lightning damage and that the PCI-E slot is faulty (as tested with a cheap GPU in second slot), even if the GTX970 does work on another board?

Cos honestly, that's what I'm going to push for.
Click to expand...

Easiest way to test the card would be to run a loop of the Unigine Heaven benchmark. This benchmark is very gpu intensive and will be a good all round test. (Make sure to max all settings before running the test).

You could also check Furmark, I'm not a fan of this software, I never recommend it but it'll definitely put a ton of strain on the card that will most likely cause a crash/error if there is indeed a problem with the card. That said, I wouldn't recommend running it for an extended amount of time. So do a couple of 5 or 10 minute runs.

Alternatively have the card sent back to me, I'll test it for you.
 
I need help with my PC. Ever since I installed a new hard drive, I think I knocked something loose. The PC suffers to start sometimes and other times if I close the drawer that the PC is on top off, I get an error in Windows. And then sometimes is just works fine without an issue. Here is a video of it acting up on start up. I've checked everything and disconnected everything but can't find what is loose. http://sendvid.com/ur2mm6n3
 
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CyberDemon said:
I need help with my PC. Ever since I installed a new hard drive, I think I knocked something loose. The PC suffers to start sometimes and other times if I close the drawer that the PC is on top off, I get an error in Windows. And then sometimes is just works fine without an issue. Here is a video of it acting up on start up. I've checked everything and disconnected everything but can't find what is loose. http://sendvid.com/ur2mm6n3
Click to expand...

That looks like a power supply issue, either that or mainboard, though my money is on PSU.
 
CyberDemon said:
I need help with my PC. Ever since I installed a new hard drive, I think I knocked something loose. The PC suffers to start sometimes and other times if I close the drawer that the PC is on top off, I get an error in Windows. And then sometimes is just works fine without an issue. Here is a video of it acting up on start up. I've checked everything and disconnected everything but can't find what is loose. http://sendvid.com/ur2mm6n3
Click to expand...

Undo the last thing you did, so unplug the new hard drive that you got (and the sata cable) and see if it starts. Also make sure that the 28pin power connector from the PSU to the motherboard is securely connected, as well as the 4pin connector (if you have one going to your mobo).
 
Blazzok said:
Undo the last thing you did, so unplug the new hard drive that you got (and the sata cable) and see if it starts. Also make sure that the 28pin power connector from the PSU to the motherboard is securely connected, as well as the 4pin connector (if you have one going to your mobo).
Click to expand...

Tried that. Everything disconnected, all harddrive, gfx card, even ram and it was still doing it. Then I even disconnected the those MB pins for start and reset buttons. This is going to sound weird but twice when I put side cover on after giving up, it started fine 😐

The other thing I noticed is that if I keep tapping the reset button while it starts, then it gets beyond that point of reseting.
 
Blazzok said:
Undo the last thing you did, so unplug the new hard drive that you got (and the sata cable) and see if it starts. Also make sure that the 28pin power connector from the PSU to the motherboard is securely connected, as well as the 4pin connector (if you have one going to your mobo).
Click to expand...

BeoTeK said:
That looks like a power supply issue, either that or mainboard, though my money is on PSU.
Click to expand...

I think it might be the PSU also but it works fine sometimes. Could something be loose inside it? Luckily it has a 5 year warranty and is now about 3 years old. Rebel Tech built the PC for me. Maybe I'll take it back to them to diagnose end of the month.

And thanks for your input guys.
 
CyberDemon said:
I think it might be the PSU also but it works fine sometimes. Could something be loose inside it? Luckily it has a 5 year warranty and is now about 3 years old. Rebel Tech built the PC for me. Maybe I'll take it back to them to diagnose end of the month.

And thanks for your input guys.
Click to expand...

Mine did exactly the same thing and turned out to be the PSU.
 
BeoTeK said:
Mine did exactly the same thing and turned out to be the PSU.
Click to expand...

I wonder if the PSU is not powerful enough? It is an Antec 650W TruePower Gold.

This is my PC specs
-i7 4790
- Coolmaster CPU cooler(I think hyper 212)
-16gb ddr3 2100hz
-Samsung 850 Pro
-WD 1.5T Ble
-WD 3TB blue
- DVD/RW
- GTX 1080 FE
And the case has 3 fans (Corsair Carbide)
 
CyberDemon said:
I wonder if the PSU is not powerful enough? It is an Antec 650W TruePower Gold.

This is my PC specs
-i7 4790
- Coolmaster CPU cooler(I think hyper 212)
-16gb ddr3 2100hz
-Samsung 850 Pro
-WD 1.5T Ble
-WD 3TB blue
- DVD/RW
- GTX 1080 FE
And the case has 3 fans (Corsair Carbide)
Click to expand...

It should be powerful enough. Did you change anything apart from the new hard drive? I can't imagine a HDD will push your PSU over the edge, especially not during the boot phase. If you want to check you can disconnect and remove the GPU and start up (as that will draw the most power).
 
Blazzok said:
It should be powerful enough. Did you change anything apart from the new hard drive? I can't imagine a HDD will push your PSU over the edge, especially not during the boot phase. If you want to check you can disconnect and remove the GPU and start up (as that will draw the most power).
Click to expand...

OK so last night I was trying to push stuff in properly while it was doing that restarting thing and I mistakenly put my finger in one of the cpu cooler master fans and it hurts 😃 but then the PC started normally. I wonder if the cooler is the problem. It is huge and actually causes the MB to bend a little.
 
CyberDemon said:
OK so last night I was trying to push stuff in properly while it was doing that restarting thing and I mistakenly put my finger in one of the cpu cooler master fans and it hurts 😃 but then the PC started normally. I wonder if the cooler is the problem. It is huge and actually causes the MB to bend a little.
Click to expand...
Does the cpu cooler have a back plate? It should have if it is that huge. What cooler is it?
I used to have a Noctua NH 14D, which is massive, and I never had any issues. I also tried to move my pc as minimally as possible and when I did move it I was always aware of the fact that I have a 6ton cooler hanging off my motherboard, so gently does it.

You can always put your pc on its side so the cooler stands up instead of hanging.
 
CyberDemon said:
OK so last night I was trying to push stuff in properly while it was doing that restarting thing and I mistakenly put my finger in one of the cpu cooler master fans and it hurts 😃 but then the PC started normally. I wonder if the cooler is the problem. It is huge and actually causes the MB to bend a little.
Click to expand...

Could explain it if your board is bending, but yes, as Blazz says, you should have some form of support to stop that happening.
 
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