We went to the Telkom mobile store at the Midlands mall, Pietermaritzburg and completed all the application forms with everything required for the new Samsung s6 R499 contract on Friday 10th. They showed us the sealed phoned associated with our contract and they said they couldn't give it to us immediately until my particulars were approved and we were told we would get a call as soon as it is a approved.
On Sunday 12th I called them to query whether it has been approved as I had not yet had any feedback from them and they said the consultant is busy right now and they will call back later. Much later in the day I got a call from the lady Nicole who said that the whole batch of s6 phones that they received were faulty and they have to return them. I then went down in my car to the store to see the faulty phones, but they wouldn't show them to me and said they already sent them back to the supplier.
On Monday 13th my mother went in and she wanted to know what was faulty with the batch, she was then told that there wasn't a batch fault, but it was the phone allocated to us that was faulty. On asking how they knew it was faulty they said they had opened it.
My mother queried why they opened it without the customer present as no one in their right mind would buy the phone if the seal was broken. There was no explanation forthcoming other than that they needed to open it to check if it was working.
We have bought many electronic items and they have always opened and checked it in front of the customer before handing it over to the them in according to the CPA act. We are now told that the phone was never for us and that we have to wait 3 weeks before the phone will be supplied to us.
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