Web Africa - Terrible speeds and constant disconnects?

Wyzak said:
My account was broken last night between 10 and 11PM. It could only send packets, but didn't receive anything in return. It was working this morning again.
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I also kept getting disconnected last night at about 10. I have a 1GB Afrihost account, so I switched over to that
 
Yeah - WA completely fell off the trolley last night - having a backup account is always nice :D

I dropped them a filthy e-mail though (no swearing - I'm not that far gone yet) - overall stability has been dropping lately.

[EDIT]

Apparently this was as a result of maintenance being done last night. Except, since I don't camp on their notifications page (apparently a pre-requisite to be in the know) I didn't see it.

I would have been terribly pissed if I'd been streaming something - as it was I had a couple of dropped downloads I had to re-queue :<
 
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shadowfox said:
Apparently this was as a result of maintenance being done last night. Except, since I don't camp on their notifications page (apparently a pre-requisite to be in the know) I didn't see it.
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Yeah, I've also complained about that in the past. It's almost like they are trying to slip these maintenance times under the radar and hope nobody notice. Why they would do that I fail to understand. Unless of course it isn't really maintenance and they are trying to convince us that it is.

I would have understood had I seen an e-mail warning me that they would be doing maintenance last night. Instead we received nothing.
 
Morning guys,

Sorry for only jumping on here now.
Are the guys who've posted here still having issues? If so, please drop me a PM with your account details and what exactly is slow/ unstable and I'll have things escalated for you.
 
Cranky said:
^

+1 glad some 1 mans up and tries to sort stuff out.
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See the 'Web Africa Uncapped Feedback' thread or the 'WA - What's Going On?' thread on MyBroadband.

WAJeff's eager support is always appreciated. It's just that thus far it hasn't done much for anyone. Which is why, four months after using them, I cancelled and moved to MWEB. This month, in fact. And apart from slow video streaming, latency, download speed, browsing, Steam, etc have all been perfect. No horrible spikes ;)

Simple lesson: if you're not getting what you're paying (likely a premium) for. Take your business elsewhere until they sort it out.
 
To be fair, when WA works, it works well. And I have to give WAJeff kudos for trying to stay on top of things, especially on the WA forums.

On the other hand though, very often things seem to fall down the cracks somewhere along the line; it bothers me that many times I get faster response by posting something on the forum than I do submitting a ticket.
 
Lycanthrope said:
And apart from slow video streaming, latency, download speed, browsing, Steam, etc (pretty much everything?!) have all been perfect. No horrible spikes
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That's a bit contradictory isn't it? Eish bru.

Been thinking of going to MWEB but I'm just not sure how the performance is for gaming. Really don't feeling like dealing with bad ADSL service when I want to game.

Edit: Nvm, I read that completely wrong!

Soz for the thread hijcack, but would you say MWEB is pretty decent for gaming?
 
to0kenZA said:
That's a bit contradictory isn't it? Eish bru.

Been thinking of going to MWEB but I'm just not sure how the performance is for gaming. Really don't feeling like dealing with bad ADSL service when I want to game.

Edit: Nvm, I read that completely wrong!

Soz for the thread hijcack, but would you say MWEB is pretty decent for gaming?
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Prophet says yes.
 
to0kenZA said:
That's a bit contradictory isn't it? Eish bru.

Been thinking of going to MWEB but I'm just not sure how the performance is for gaming. Really don't feeling like dealing with bad ADSL service when I want to game.

Edit: Nvm, I read that completely wrong!

Soz for the thread hijcack, but would you say MWEB is pretty decent for gaming?
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rofl... Sorry for the ambiguity in my post. I meant that apart from video streaming, everything else has been perfect :p

And yeah, MWEB prioritise gaming so local and international latencies are pretty great.

I used to hate MWEB, now I'm pretty much fawning over them. Hop on over to MyBB and ask MWEB Guy to put you in contact with a sales consultant for a 7-day trial. Try it for a week and see what you think. You really have nothing to lose.

I tried it for seven days and jumped ship. Put it this way, I'm giving WebAfrica R599 this month for an account I've cancelled (unfortunately too late) that I refuse to use because of how bloody awful it is for gaming (but, in its defence, it was great for video streaming).

I jumped ship and couldn't be happier. I'd like to give WebAfrica a try again in the future, assuming they ever sort their network out. But after reading all the warnings folks were receiving after reaching their 7-day threshold, personally having to deal with the constant lag spikes (even in bloody MineCraft FFS), I had enough.

WebAfrica have a great brand, a wonderful online client zone system at their disposal and I used to think they really cared. But after four months, trust me, it's only lip.
 
Ah ok thanks dude, didn't know you could trial MWEB, that's pretty sweet. Thanks again for the heads up, will definitely give it a try!
 
shadowfox said:
I might give it a look as well then - although I'd have to downgrade from my 10Mbps to 1Mbps to keep cost down ... that's a thought that scares me :<
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Well, what is your total cost (line and data) at the moment and how different would that be to if you grab a 4Mbps uncapped package?

Either way, try the trial first before making any decisions :p
 
Uberutang said:
Tip if you do gou mweb, use google dns servers and not the local ones. Huge improvement in consistent uptime.
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Google DNS is hosted overseas. Adds (noticeable) latency & failure points. e.g. If the international link goes down then you can't even access local sites even though those don't really need the intl link.

The primary DNS should be your ISPs DNS unless there is a reason to believe that its unreliable. Secondary can be Google if you like though.
 
HavocXphere said:
Google DNS is hosted overseas. Adds (noticeable) latency & failure points. e.g. If the international link goes down then you can't even access local sites even though those don't really need the intl link.

The primary DNS should be your ISPs DNS unless there is a reason to believe that its unreliable. Secondary can be Google if you like though.
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I have yet to have an issue with using Google DNS. Maybe I have been lucky so far? :)
All I know it that with default mweb 'dynamic' dns I occasionally had a hiccup. Swapped over to Google dns and so far so good.
Makes sense that local dns would be faster for browsing.
 
Lycanthrope said:
Well, what is your total cost (line and data) at the moment and how different would that be to if you grab a 4Mbps uncapped package?

Either way, try the trial first before making any decisions :p
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It'll be about R300+/month extra if I don't transfer my line across to MWeb (I think it's R899 for the uncapped at MWeb if line is hosted with them?) - I'm paying R612 total atm. And frankly - 10Mbps is awesome, but 4Mbps is more than decent enough - although I'll definitely want to check out streaming performance first, because that's about 60% of my total usage right now.
 
Uberutang said:
I have yet to have an issue with using Google DNS. Maybe I have been lucky so far? :)
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Nah nothing wrong with it & chances are it'll be fine either way. All I'm saying is that there isn't really a good argument for using the Google one above local ones - pretty much even on the whole, with local maybe just taking the lead by a hair.

* Unless you need to remember the address then its not contest.
 
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