Weird lag in game?

Kimitar

Kimitar

New member
So I play DotA 2, and when the screen gets busy (like a lot of heroes on screen at once), the game will freeze, sometimes it will say "connection error" in red at the top, and I won't be able to do anything at all for about 10 seconds or so. If I do a ping test during that time (by typing "-ping"), it says ping is 500 for that time only, the rest of the time (when it's not freezing) it's around 15-33.

What's causing this? My PC? My internet connection? Anyone have any ideas? It's making the game unplayable. :(
 
What ISP are you with and what net do you have? Using wifi ? Only happens in Dota2 and no other games? Local Servers? =D
 
I get a similar result when using WiFi instead of a LAN cable in all games. If you really can't use a cable due to constraints in the house, I suggest getting a Ethernet Over Power (EoP) adapter. Works wonders :)
 
If your on the mtn network yes this happens I moved over to IS and goodness what a diffrence for moba type games.
 
Yeah there are SOOOOOO many factors, the info you gave us does not help very much
 
Well, my power is currently out, so I can't do anything else, but it's not wifi, it's a... regular connection? ADSL.

I'm with Axxess (my ISP).
 
Kimitar said:
Well, my power is currently out, so I can't do anything else, but it's not wifi, it's a... regular connection? ADSL.

I'm with Axxess (my ISP).
Click to expand...

Their backbone is with MTN would recommend you try out on of the free accounts from webafrica or crysalweb to see if there is a diffrence.
 
Kimitar said:
Well, my power is currently out, so I can't do anything else, but it's not wifi, it's a... regular connection? ADSL.

I'm with Axxess (my ISP).
Click to expand...

We mean do you use a lan cable or wifi to connect to your internet? And does it only happen in Dota2?
 
Flex said:
We mean do you use a lan cable or wifi to connect to your internet? And does it only happen in Dota2?
Click to expand...

I don't know what that means, or what the difference is. It's plugged into the telephone line, if that helps? I don't know if it only happens in DotA 2; I believe so, but it's the only non-singleplayer game I'm playing at the moment, so who knows? It also only happens occasionally, so can't exactly perform a comprehensive test on other games.

The line speed is 10 mbps, but I only get around 6 in my area for whatever reason.
 
Between your router and PC.. are you connected via a LAN cable or Wifi?
Yes, there is a telephone line plugged into the router, but another wire will go from the router to your PC if you are using a LAN cable ( looks like a thick telephone cable)
 
blaaislaai said:
Between your router and PC.. are you connected via a LAN cable or Wifi?
Yes, there is a telephone line plugged into the router, but another wire will go from the router to your PC if you are using a LAN cable ( looks like a thick telephone cable)
Click to expand...

A yellow one, yes.

I'm also always getting frame skips in the game, like certain animations simply won't happen (like attacking) and stuff on my screen, whereas it does occur, I just don't "see" it. It's annoying, to say the least. :|
 
Unfortunately there are so many factors that can cause this. But will most likely be your ISP
 
Kimitar said:
A yellow one, yes.

I'm also always getting frame skips in the game, like certain animations simply won't happen (like attacking) and stuff on my screen, whereas it does occur, I just don't "see" it. It's annoying, to say the least. :|
Click to expand...

You could try contacting your ISP and ask them to reset your port. This can often solve issues like this. Also try verify the Dota2 files in Steam. There may be something off there. But the port reset is probably a good place to start. Phone them, log a complaint and say "please would you reset my port. thanks."
 
StaggerLee said:
You could try contacting your ISP and ask them to reset your port. This can often solve issues like this. Also try verify the Dota2 files in Steam. There may be something off there. But the port reset is probably a good place to start. Phone them, log a complaint and say "please would you reset my port. thanks."
Click to expand...

Will try this, thanks.

Crzwaco said:
So did you try one of the free accounts from a diffrent backbone?
Click to expand...

How do I do this exactly?
 
Best way to find the problem is to logically follow the troubleshooting process until you can figure out where to narrow it down to.

In your windows command line (Command prompt), do a couple of simultaneous constant pings to 3 different, relevant IPs, like a Dota Server and perhaps another international IP just be sure it's not your ISP's routing to a specific network. Also do a constant ping to your internet router's IP to see whether it's perhaps a problem between your PC and your modem.



You can find some SA Dota server IPs here: https://www.gametracker.com/search/dota2/ZA/

So Step 1: Open a windows command line and run this command: ping 196.38.180.20 -t
Step 2: Open another command prompt and do another ping to maybe Google's DNS servers (USA IP): ping 8.8.8.8 -t
Step 3: Open yet another command prompt and do a ping to your router, e.g: ping 192.168.1.1 -t

Leave them running in the background. It won't affect your game's network performance as the ICMP traffic from the pings are very minimal.

When you experience the issue, go look at the command prompt windows. If you see something like "destination unreachable" or "request timed out", in any of these windows, you will know if it's a network related problem. If the ping times are high on the pings you're doing to the server IPs, then it's an issue with your ADSL line or your ISP. If it's between your PC and the router, then it could be your PC's network card, your network cable or your modem.

If none of these things happen, but you still experience the issue without any of the above mentioned signs, then could still possibly be the way your ISP handles certain types of internet traffic. You can rule this out by perhaps using another internet account from a different ISP if possible.

If you however do see some of these traffic timeout problems as mentioned, you can ask Hellkom to reset your port. If that does not help, report the intermittent connectivity issues to your ISP.

If all this fails, then you will have to start looking for the problem on a software level. Unfortunately, I cannot help you too much there and you'll have to scour some forums for a resolution. I've seen some really whack issues with Dota 2 but they have mostly been caused by network related problems.
 
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Kimitar said:
So I play DotA 2, and when the screen gets busy (like a lot of heroes on screen at once), the game will freeze, sometimes it will say "connection error" in red at the top, and I won't be able to do anything at all for about 10 seconds or so. If I do a ping test during that time (by typing "-ping"), it says ping is 500 for that time only, the rest of the time (when it's not freezing) it's around 15-33.

What's causing this? My PC? My internet connection? Anyone have any ideas? It's making the game unplayable. :(
Click to expand...

Generally I notice that incoming traffic is greater than my lines ability to allow.
For example I have -netgraph enable and my average ping is 70, but if i look at the graph, my IN pin is 700 - 2000 with 1.0kb/s.
When its this high I dont bother playing, it will be impossible to do team fights, when the action starts all players freeze, but the audio continues.
 
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