What do you make of this Takealot issue?

Ser_Bunnylot

Ser_Bunnylot

New member
Hullo chaps,

So a few weeks ago my Logitech G602 mouse started acting up - the middle mouse button died. Google search shows this is a common fault with the mouse and it's something covered by the 3 year logitech warranty. I thought no biggie, let me return to Takealot and ask for a replacement.

I bought the mouse for ±R600 on the daily deals last May. Now it's R1443. After they received the item at their warehouse they told me there is no stock of the item and they refunded me the R600, even after a few emails back and forth where I insisted on repair or replacement. They stated the mouse cannot be repaired and there is no stock with no ETA.

Leading up to their response the website showed the item as in stock. When the return was processed, I got an error when landing on the product page on the store.

EXCEPT: When I used the mobi site or when I used incognito mode. Then the product page worked. In normal browser or when logged in I couldn't view the page and when I added the item into my wishlist/cart it gave me the "oops, something went wrong" error page.

I was busy with work so I left the issue for a few days, but now I check again and the item is back in stock. So I email them again asking they explain to me why they were unable to replace the item, as I can clearly see the mouse is available.

I get a short email back from someone else that a new order has been placed and the courier will contact me soon to arrange delivery for a replacement. In my account I see the credit was withdrawn and a new order created. No explanation of why the sudden change or anything.

So ... conspiracy or coincidence? I know airlines use cookies to mess with prices/availability but could our dear Takealot do something similar?

"whistling:
 
Last edited:
That sounds super suspicious to me, the interesting question is if you buy something on a deal should it be replaced by an item of the same value as the original without the discount, i'm going to say yes, irrespective of when or what you paid you should get the same or equivalent back because the item is under warranty that has nothing to do with price, if they send it back to the supplier they are going to get the same back or the value thereof so why screw your customer
 
I very much doubt their website is configure to selectively display false "errors".

Same for the followup - chances are a different agent handled your followup so a wildly different response isn't all that crazy.

As for cookie theory - no don't think so. You're overthinking this mate.
 
I've had no misunderstandings or issues replacing goods - in fact, I was refunded for a mouse I bought more than I original paid for it, then added to it to buy the mouse I have now.

My service with them has actually been commendable.
 
HavocXphere said:
I very much doubt their website is configure to selectively display false "errors".

Same for the followup - chances are a different agent handled your followup so a wildly different response isn't all that crazy.

As for cookie theory - no don't think so. You're overthinking this mate.
Click to expand...

Yeah, it's a stretch :P Probably just some chop in support that didn't feel like filling out an extra form.
 
Ser_Bunnylot said:
Hullo chaps,

So a few weeks ago my Logitech G602 mouse started acting up - the middle mouse button died. Google search shows this is a common fault with the mouse and it's something covered by the 3 year logitech warranty. I thought no biggie, let me return to Takealot and ask for a replacement.

I bought the mouse for ±R600 on the daily deals last May. Now it's R1443. After they received the item at their warehouse they told me there is no stock of the item and they refunded me the R600, even after a few emails back and forth where I insisted on repair or replacement. They stated the mouse cannot be repaired and there is no stock with no ETA.

Leading up to their response the website showed the item as in stock. When the return was processed, I got an error when landing on the product page on the store.

EXCEPT: When I used the mobi site or when I used incognito mode. Then the product page worked. In normal browser or when logged in I couldn't view the page and when I added the item into my wishlist/cart it gave me the "oops, something went wrong" error page.

I was busy with work so I left the issue for a few days, but now I check again and the item is back in stock. So I email them again asking they explain to me why they were unable to replace the item, as I can clearly see the mouse is available.

I get a short email back from someone else that a new order has been placed and the courier will contact me soon to arrange delivery for a replacement. In my account I see the credit was withdrawn and a new order created. No explanation of why the sudden change or anything.

So ... conspiracy or coincidence? I know airlines use cookies to mess with prices/availability but could our dear Takealot do something similar?

"whistling:
Click to expand...

I had the same issue with a kettle last year
 
You must log in or register to reply here.
Back
Top