Last night S2 games ran scheduled maintenance on all its Heroes of Newerth servers. What should have been a routine server upkeep procedure somehow spiralled into something far worse, and S2 Games has released an official statement:
“During our scheduled maintenance period this morning we had a catastrophic hardware failure across a number of systems including some of our backup systems. We have the capacity and ability to recover from this failure. However, due to the extent of this failure we cannot provide an ETA on when service will be restored, we will continue to provide you updates as they are available to us.”
“We apologize, we would like to play just as badly as you would.”
Naturally, given the generally acerbic nature of the HoN community, feedback from gamers has been vitriolic. More insight was provided in the HoN forums.
“We attempted to upgrade the processor on our database boxes. Both of our servers were simultaneously taken offline while the new hardware was being put in place. During this period of time, the file systems on BOTH boxes were destroyed. If this boggles your mind to the point that you can’t believe it could happen, you would be in the same exact boat we are! It seems almost statistically impossible, however, it is in fact what happened.“
“This leaves us with no hardware to operate our DBs from until we can get new servers online. The reason for such a catastrophic situation is that this hardware is not the type that is simply sitting around, even in the largest hosting facilities in the world (in which we host at). We are scrambling to bring our systems back online temporarily so you can play the game through other short term methods while we get new hardware online.“
A more reassuring post was later left, indicating that S2 is in the process of restoring service to HoN players.
“We are turning everything back on now. The systems, logins, and such will be coming back up slowly.”
However, S2 has yet to update its official statement on the current status of its HoN servers.
Discuss HoN downtime in the forums
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