MyBroadband has conducted its latest broadband survey, and the initial results show that Afrihost is the ADSL service provider with the happiest customers.
The broadband survey was completed by 8,220 broadband users across South Africa, of which around 4,400 were ADSL subscribers.
These users rated their ADSL service provider’s (ISP) support, ease of use, billing, value for money and the overall satisfaction with the service.
The survey therefore tested users’ satisfaction with their ADSL ISP rather than the actual performance of the service (broadband performance indicators are available here).
The initial results show that Afrihost’s clients were the most satisfied with their ADSL service provider, followed by Web Africa and Axxess.
The following table provides an overview of the initial results of the broadband survey for ADSL ISPs.
| ISP | Value for money | Ease of use | Billing | Support | Overall satisfaction | Average |
| Afrihost | 7.84 | 8.65 | 8.78 | 7.79 | 7.75 | 8.16 |
| Web Africa | 7.46 | 8.69 | 8.56 | 7.96 | 7.95 | 8.12 |
| Axxess | 7.57 | 8.67 | 8.51 | 7.55 | 7.72 | 8.01 |
| Openweb | 7.94 | 8.32 | 7.71 | 7.74 | 8.07 | 7.96 |
| Vox Telecom/@lantic | 7.63 | 7.93 | 7.89 | 8.13 | 8.14 | 7.94 |
| Internet Solutions | 6.94 | 8.19 | 7.97 | 7.56 | 7.54 | 7.64 |
| MWEB | 6.72 | 8.16 | 8.06 | 7.71 | 7.40 | 7.61 |
| Cybersmart | 7.04 | 7.39 | 7.48 | 5.73 | 6.70 | 6.87 |
| Telkom Internet | 5.97 | 7.20 | 6.84 | 5.63 | 6.24 | 6.38 |
| Vodacom Business | 5.67 | 6.67 | 6.50 | 5.33 | 5.83 | 6.00 |
It should be noted that these are only the preliminary results, and that the final results (which will incorporate all survey responses with statistical filtering) may differ slightly from the results in the table. Only ADSL ISPs with a significant number of responses are listed above.
Source: MyBroadband
More broadband articles
Seacom services restored but cable problems persist
Free unlimited gaming plus 5GB ADSL data
Want 20Mbps or 40Mbps VDSL? Let Telkom know
Forum discussion
Join the conversation