A number of Telkom Internet customers have taken to Facebook and the MyBroadband forums to complain about poor connectivity on ADSL accounts from the Internet service provider.
Some MyBroadband forum users reported that manually configuring their DNS server settings seemed to work around the issue, but others continued to experience problems.
Asked about the problem, Telkom Internet said that it knows that some of its ADSL customers are experiencing slow speeds and high latency on some international internet traffic.
“Initial investigations by Telkom’s technical personnel have revealed that the fault condition is not on Telkom’s servers and that local ADSL traffic is running at normal speeds,” a spokesperson for Telkom Internet said in a statement.
“Further investigation, in collaboration with Telkom’s third party vendors, has isolated the fault to International network links,” the company said. “Telkom Internet’s technical team is currently working closely with its international vendors in order to resolve the fault as expeditiously as possible.”
Telkom Internet apologised to affected customers and assured that the matter is receiving priority attention.
Article courtesy of MyBroadband