Telkom has dismissed concerns that Telkom Wholesale is not able to handle the current load on the ADSL network, especially at exchange/DSLAM level.
Over the last few weeks many ADSL subscribers across the country have been complaining about poor performance on their connections.
One of the biggest concerns, voiced by both ADSL users and Internet Service Providers (ISPs), is that Telkom’s ADSL network is congested.
Telkom said that these concerns are unfounded. “DSLAM congestion is managed proactively and all ISPs are informed of DSLAMs that may become congested as well as the progress to upgrade them via the Telkom Wholesale engagement,” Telkom said.
Telkom also said that speculation that the ADSL speed upgrades have caused bottlenecks in the network is not correct.
“Telkom has had a staggered migration plan from 11 November 2013, starting with the 4 Mbps to 10 Mbps upgrade then the 2Mbps to 4Mbps upgrade and has started the 1Mbps to 2 Mbps upgrade on 15 January 2014,” Telkom pointed out.
Telkom said that there is no truth in the speculation that Telkom Internet is struggling to get adequate IPC capacity from Telkom Wholesale.
“Telkom Internet has ordered sufficient IPC capacity from Telkom Wholesale,” Telkom said.
Telkom also dismissed concerns from Telkom Internet subscribers that the ISP is prioritising a few key protocols, which means very poor service levels on non-prioritised protocols.
“This is not factual as Telkom Internet has identified the specific cause of slow speeds and high latency on some international internet traffic, as experienced by some ADSL customers,” Telkom said.
“This is not a matter of prioritisation of protocols. It has to do with additional international bandwidth that is required. This has been ordered from Telkom Wholesale.”
Telkom added that Telkom Internet has been in the process of acquiring additional international bandwidth from Telkom Wholesale as a result of an asymmetrical routing problem identified on their international traffic.
Telkom Internet problem resolution
Questions have been raised on why it is taking Telkom Internet so long to resolve its problems.
Telkom explained that Internet routing problems are complex to resolve and that Telkom internet has ordered additional international bandwidth from Telkom Wholesale for the permanent solution.
“Telkom Wholesale delivered the additional international bandwidth on 22 January 2014 within their Service Level Agreement for the order,” Telkom said.
Telkom added that they have communicated the restoration of their service to their customers.
Have you been experiencing ADSL problems? Let us know in the comments.Article courtesy of MyBroadband
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I know exactly what you mean. When I still had a 4MB per sec line, I could comfortable watch movies online, listen to music streaming services, play online games, etc. But as soon as I went to a 2MB per sec line, everything just collapsed. Where I could download a 1GB game client in a single day, I can consider my lucky of downloading a 100MB game client after 8 hours continuous download. It’s ridiculous how we are being treated as customers. But consider service delivery usually provided by the service providers. 🙁