Many broadband users in South Africa are experiencing slow ADSL and VDSL services, where their real-world speeds are far lower than what they are promised.
The reason for the slow speeds can be caused by many different issues, including poor ADSL or VDSL line quality, a congested exchange, or a congested ISP network.
To find the cause of slow ADSL speeds can be challenging, especially for a person who is not tech-savvy.
To assist people to troubleshoot their ADSL problems, MyBroadband asked Telkom and ISPs for their advice on the issue.
We used the feedback from Telkom and ADSL ISPs to develop a basic guide to help users see what may be causing their slow ADSL speeds.
Telkom self-diagnosis guide
Telkom has also published a self-diagnosis guide to help people who are not tech-savvy to resolve their ADSL problems.
The guide should assist in resolving some of the problems with a slow ADSL connection: Telkom self-diagnoses guide here
Finding out where the problem lies
Our guide below will help you identify the problem which is causing a slow ADSL or VDSL service.
This article originally appeared on MyBroadband and is republished with permission.
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