Several complaints have begun to arise surrounding the PS4 Pro’s incompatibility with a wide range of TVs from multiple brands, reports Forbes.
The issues are numerous ranging from blank screens when connecting their PS4 Pro to their TV to the PS4 Pro refusing to correctly identify the capabilities of the TVs they’re connected to.
As such a number of brands have issued comment as to the PS4 Pro’s functionality with their devices.
You can read the official responses below:
PlayStation
“We are aware of the reports, but we encourage our users to first check their TV settings, firmware or HDMI to make sure that the TV is capable of supporting both 4K and HDR and that TV and PS4 Pro are connected appropriately.”
LG
“LG will provide a solution via a software upgrade at the end of November.”
Vizio
“We are aware of the reports, but we encourage our users to first check their TV settings, firmware or HDMI to make sure that the TV is capable of supporting both 4K and HDR and that TV and PS4 Pro are connected appropriately.”
Vizio further highlighted that the problem could be resolved by first running the PS4 in safe-mode although warned that this could result in data loss.
Forbes reached out to Samsung, who noted that the PS4 Pro was working with all of their 2016 televisions. They did not confirm whether the issues were present in the 2015 SUHD models.
If you plan to purchase a PS4 Pro now or any time in the near future, the best option may be to first check your TV’s model number to ensure that the device is fully compatible.
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LG, while you’re at it, help fix the Showmax app please 🙂