MalicE
Party time! Excellent!
i hacked your account and got them to deliver it to me why do you think it was in pta yesterday shot bro !
CNA Online - Specials, Promotions, Support
- Thread starter James
- Start date
MetalSoup
There's a GIF for that
Same here. PM'd the rep, and they cancelled it for me.
MalicE
Party time! Excellent!
I mailed [email protected]
not getting my hopes up seeing as it's already with the courier... still in PTA.... "ON FLOOR - AWAIT MANIFEST"
MetalSoup
There's a GIF for that
I don't think anyone checks that email address.
BeoTeK
New member
Well I got my delivery..... only to open the packet and find it was for Xbox One, when the order, invoice and picking slip clearly states PS4.
Had to drive to CNA in order to do the exchange. I should have just avoided the online store and went directly to the shop in the first place. Far less hassle.
Poor poor service delivery!
Had to drive to CNA in order to do the exchange. I should have just avoided the online store and went directly to the shop in the first place. Far less hassle.
Poor poor service delivery!
MalicE
Party time! Excellent!
they replied to me yesterday when I queried delivery status yesterday afternoon. but I have a feeling they forgot about my order only shipped it then cause only then all of a sudden the status changed and got a tracking number
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I feel bad for her having to deal with this. she only works for that shit show :-/
Tom
New member
Wow there's some bad experiences here! That sucks you guys.
Look in all honesty this is why we have the forum, so people can see what kind of service other guys are getting, and so the suppliers can contact people quickly to resolve issues...
InSanity
Just wants the trophy
but surely part of her job description is to manage incidents like this on the forum or at least try give closure to the clients being wronged all i know is i am definitly not getting anything from cna online that much is guaranteed after this
MalicE
Party time! Excellent!
yeah I was ok with paying a little bit more than I would have with other retailers. and it was even ok when I found out we don't get any of the pre-order incentives. BUT THIS!
Tom
New member
So you got your game?
BeoTeK
New member
not yet but it left Dawn Wing CPT hub this morning
the game is shit - IGN 10/10
CNA Online
New member
Hi Gamers,
Firstly, let me start by apologising for the radio silence from me regarding this Metal Gear fiasco. I understand all the anger and frustration that came from the no delivery of the game on launch day.
Now, I could have come online and said that Trevor Philips and Michael De Santa were at it again, or even worse, give some robotic response about us being “aware of the problem and looking into it†but that wouldn’t have helped with the complete anger felt by you. Instead, I ran around (literally) trying to figure out what actually happened so that I could provide you with something of value.
The truth is, the supplier delivered the stock to CNA late and we were not made aware of any possible delays…. This all snow-balled into a complete mess with us only receiving our shipment on the afternoon of launch day.
Woooooh…. before you jump at me again…I do understand that our supplier issues are not your problem. You gave CNA your money and trusted CNA to deliver the game on launch day and we didn’t. For that I am truly sorry. My team did try everything to minimise the effect it would have on you.
We will do everything we can to make sure that this does not happen again.
Once again, I am really sorry about this and if there is anything I can help with, please let me know.
Firstly, let me start by apologising for the radio silence from me regarding this Metal Gear fiasco. I understand all the anger and frustration that came from the no delivery of the game on launch day.
Now, I could have come online and said that Trevor Philips and Michael De Santa were at it again, or even worse, give some robotic response about us being “aware of the problem and looking into it†but that wouldn’t have helped with the complete anger felt by you. Instead, I ran around (literally) trying to figure out what actually happened so that I could provide you with something of value.
The truth is, the supplier delivered the stock to CNA late and we were not made aware of any possible delays…. This all snow-balled into a complete mess with us only receiving our shipment on the afternoon of launch day.
Woooooh…. before you jump at me again…I do understand that our supplier issues are not your problem. You gave CNA your money and trusted CNA to deliver the game on launch day and we didn’t. For that I am truly sorry. My team did try everything to minimise the effect it would have on you.
We will do everything we can to make sure that this does not happen again.
Once again, I am really sorry about this and if there is anything I can help with, please let me know.
Solitude
Mr. Nice Guy
To give people peace of mind write a post to say that you will do your utmost to see what's going on. It's good that you ran around but nobody knew that which makes people doubtful and worried. 
It's great that now afterwards you posted but people needed a robotic response to feel reassured. Or not even a robotic one. Just something like:
"What? I can't believe that you guys haven't gotten the pre-orders! I will go find out what happened and will let you know shortly."
It's great that now afterwards you posted but people needed a robotic response to feel reassured. Or not even a robotic one. Just something like:"What? I can't believe that you guys haven't gotten the pre-orders! I will go find out what happened and will let you know shortly."
CNA Online
New member
To give people peace of mind write a post to say that you will do your utmost to see what's going on. It's good that you ran around but nobody knew that which makes people doubtful and worried.
"What? I can't believe that you guys haven't gotten the pre-orders! I will go find out what happened and will let you know shortly."
Hi Solitude,
Noted. We live and learn don't we. Hopefully there will not be a next time but if there is, I will make sure everyone knows I am doing everything I can to fix it.