Ohk so the post office lost one of my packages now What ?

[Dohc-WP]

So i went to the post office today to go and pick up one of my packages i imported and they cant seem to find it anywhere (either they lost it or it is stolen) , what procedure should i follow now cause this is the 1st time sumthing like this has happened to me, an i am not just gonna let it slide by.

 

[sycogrim]

So i went to the post office today to go and pick up one of my packages i imported and they cant seem to find it anywhere (either they lost it or it is stolen) , what procedure should i follow now cause this is the 1st time sumthing like this has happened to me, an i am not just gonna let it slide by.

give them until the end of the day to get it back or they are going to court

 

[McGuywer]

Can you trace it here: http://oraweb.sapo.co.za/track_trace/owa/tt_history.main

 

[Dohc-WP]

Can you trace it here: http://oraweb.sapo.co.za/track_trace/owa/tt_history.main

wont work its an international package from asia

 

[McGuywer]

There must be some way of tracking it. From use supplier did you order?

 

[Dohc-WP]

There must be some way of tracking it. From use supplier did you order?

tracking only works from overseas until customs recieve it here, once its in the hands of the sapo i cant use the tracking number anymore as its not the same tracking system used in SA

 

[Murph]

tracking only works from overseas until customs recieve it here, once its in the hands of the sapo i cant use the tracking number anymore as its not the same tracking system used in SA

In that case the parcel should have received a cross referenced tracking number for when it enters the SAPO system.
Hopefully the sender has some kind of insurance on the goods it sends. If there is no insurance and they lose something they offer something like R100... Just like courier companies.At any rate, you should put in a claim ASAP.

 

[Sockmonkey]

Out of sheer curiosity, what did you order from Asia?

 

[sycogrim]

Out of sheer curiosity, what did you order from Asia?

It was that Big Robot looking thing that they had to pull down

 

[Dan]

This is why insurance was invented.

Throw your toys at the Post Office, or get the guys who sent it to you to sort it out.

 

[Dohc-WP]

Out of sheer curiosity, what did you order from Asia?

A Digital Pictureframe

 

[lilDeath]

I've also ordered a few things last month, finally got them at the beginning of this month, it took almost a month to arrive... 2 parcels from Hong Kong and one from the US.
I am still waiting for one from the UK, which the seller has resent and I still did not get, and now they are refunding me for it.

So, get in touch with the seller and ask them what they can do about it and possibly resend / refund. Lots of e-sellers do this and can be very accommodating, some of them even know about certain countries and their shitty customs / postal network.... Plus, they want to keep their business and have a good reputation as sellers.