Takealot.com seriously not impressed

[Tank]

Right so I order from them cancel the order but they still take payment , not cool folks I used to support take2 A lot but this shit will not fly

 

[Necuno]

Right so I order from them cancel the order but they still take payment , not cool folks I used to support take2 A lot but this shit will not fly

You cancelled after you have ordered? all online retailers always debit you with the order's amount after you have ordered afaik.

 

[Fivel]

From the FAQs on www.takealot.com

Send an email to [email protected] to cancel an item or a complete order.

If the order has not yet been processed, it can simply be canceled.

If it has been processed, you have the option of a credit or a full refund.

You may be unhappy Tank, but they do kinda tell you

 

[Tank]

the issue is i received a email that said PAYMENT FAILED

Hi Stefan du Preez

Thanks for shopping with TAKE2.

We tried to process your transaction, but unfortunately it was declined. Unless you advise us to cancel the order, it will remain active for 1 week from today.

Here are 2 common errors when entering your credit card details:

1) Your expiry date. (Sometimes the year and month may be swapped around)

2) Your CVV numbers. (Remember- these are the last three digits at the back of your credit card)

Please go to the following page to resubmit your credit card payment:

this is why i'm angry.

 

[Necuno]

the issue is i received a email that said PAYMENT FAILED

Hi

Thanks for shopping with TAKE2.

We tried to process your transaction, but unfortunately it was declined. Unless you advise us to cancel the order, it will remain active for 1 week from today.

Here are 2 common errors when entering your credit card details:

1) Your expiry date. (Sometimes the year and month may be swapped around)

2) Your CVV numbers. (Remember- these are the last three digits at the back of your credit card)

Please go to the following page to resubmit your credit card payment:

this is why i'm angry.

So this is then what happened:

-you ordered
-payment failed notice
-you opted cancel
-you still got billed

I can understand why you would be angry. Maybe TA got a false negative for the bank somehow after it went through or someone at their side screwed up. Ask for a refund if they don't then go for credit reversal/dispute with your bank.

Still worse than that is being billed, told no stock and you have to pay fee to get your money back. That was digital sa online, avoid at all costs.

 

[Tank]

yeah i sent the email, we'll see what happens :/

 

[Subversion]

Seems to be a mistake on their part, but I'm sure you'll get refunded with very little hassle.

Dunno, doesn't seem like such a big deal to me.

Everybody makes mistakes, its the way they handle the mistake that's important

 

[Fivel]

yeah i sent the email, we'll see what happens :/

If you don't come right PM me, I know the boss at Takealot.

 

[Graal]

Don't see what the problem is unless they don't refund you for it. Everybody makes mistakes.

 

[Necuno]

If you don't come tight PM, I know the boss at Takealot.

I just lole'd

 

[Fivel]

I just lole'd

*speechless*

 

[Gimaru]

IMO demand compensation as well.

 

[Fivel]

IMO demand compensation as well.

Compensation for what?

 

[Tank]

just getting my cash back would be compensation enough

 

[to0kenZA]

I just lole'd

Hahahahahaha!! Omw that was funny, I almost spit my juice out now. For some reason, I read it correctly last night, but I looked at that quote now.

 

[Gimaru]

Compensation for what?

Inconvenience

 

[Tank]

Got my refund nicole also apologized for the issue they are having some issues since the name change, big ups to them

 

[axon1988]

I ordered a nice gift for a friend through the new website and as usual had no problem. The product came when it was supposed to and as usual they sent me a nice thank you note. I'm really happy with them, they do go that extra mile.