i have rma'd quite a few things without any issues
1,5 Tb drive was about six months old, swopped immediately no questions asked
2 gb ram, swopped immediately after it failed a memory test by their techie
dvd burner, swopped after failing 3 months into warranty
Ok let me put it this way, I do a lot more rma's than probably the whole forum combined "whistling:
Sapphire 6870 took 3 months for them to swap out and when time came to swap out they had no stock so they offered my store credit minus 30% of the sapphire cards value...I am sorry but that's just fucking retarded. How can you charge someone 30% because you don't have stock...lol Its a joke.
R.A.T 9 Still laying here, because they can't find fault with it xD lol Its completely fucked.
Razer Arctosa they can't swap out because they don't stock Razer anymore and the same 30$ bullshit story if I take store credit.
Asus Motherboard had no IO shield in the box when I bought it, phoned them and told them about it, they claim I lost it...lol
They advertise specials, I buy 5 of said item only to get to the till and get told that the price is wrong, yet its the same price listed in the email and on the shelves.
Advertise a sale, you get there and they have no stock of that item or it hasn't been packed out.
I can go on and on lol
Edit: I deal with suppliers on a daily basis and these guys are right at the bottom of the list, which is why they don't get any of my business anymore.