Would have thought this little surprise would have been emailed or sent privately.
Me to but unfortunately you chose with your remarks to make this public - I would have thought that with you being a mod/admin on 2 forums that you would know better - so I am going to answer publicly.
Moody. I have ordered from your service before, and as a result of inferior service quality I have put forward my opinions where applicable. For some reason you construe this as me choosing a particular "course of action". Your service has left me with distaste.
Please - as requested previously - either pm me or mail me the details of this previous order or the account details under which they were ordered and any issues that you encountered and I will happily look into it for you.
There are several factors of why I mention this; firstly, your website is not particular user friendly;
Add to basket,checkout,pay - Hmmm which bit did you find confusing?
the items listed appear to be copied off suppliers' websites verbatim. Is this a problem? Probably not if your attitude towards your customers is of satisfactory levels.
Again I do not see a problem with this - where would you like to see the information to come from.
Secondly, when I originally ordered it took several days and many emails before I could even confirm my order, let alone have it shipped. The emails sent to Zaps appear to take the entire business day and more often than once responded to days later and even ignored. Even if I was a pesky customer, the lack of response should not occur.
Again if you could supply me with any evidence of this please forward it to me - I have checked all correspondence between Chris and yourself - apart from the normal delays in response whilst Chris is awaiting a reply from the supplier - I am not seeing anything glaringly obvious.
To continue, your product stock levels are not maintained on your website.
Yes you are 100% correct here the stock level on our site and on most other online retailers are not maintained by us.
As Zaps Online and most other online retailers do not carry stock - This enables us to offer better pricing than a traditional bricks and mortar store.
We receive stock levels from our distro's/suppliers - some on a daily,others on a weekly basis - whilst I will be the first to admit that this system is far from perfect - I still feel that the order only to find that its out of stock situation is getting a lot better than it was say even a year ago.
This procedure is normal for online stores.
Overall I have had a fairly bad experience with Zaps compared to your competitors. One would at least expect some customer care and after sales support, especially in an industry in which you operate.
Ahh nearly touching on the real issue here!!
The fact is
That you purchased a set of headphones from us - we did not drop fliers or spam your email telling you that these were the best thing since sliced bread nor did any of my staff recommend these headsets to you - you chose them and chose to use them!!
I dont know if you failed to research them properly - very important and I'd have thought quite obvious when buying online where you do not have a sales person to speak to - or whether you were depending on your misunderstanding of the CPA 5 day return rule.
Either way
You ordered the headset
You used them
There was no fault with the headset apart from the fact that they do not do what you thought that they would.
You could not return them in a resalable condition
Very few retailers would allow you to return an item under these circumstances.
One would expect some level of maturity as a formal representative of a business which aims to attract and retain its customers, of which I fall under.
I think that my track record speaks for itself with regards to this.
Unfortunately every now and again a retailer must cut their losses and although I very rarely do this I'm afraid that you do not fall under the category of customers that I would like to retain
I haven't exactly been an unfair/impatient customer.
Yes you have been both - trying to knock my company on public forums wherever you see a chance because you bought something that you didn’t like and could not return it in a resalable condition and then trying to hide the real reason that you are upset with us is grossly unfair!!
In fact, I recall contacting you after my initial order notifying you of the problems I have faced as a customer and where you could improve, the response I received was of disinterest.
Unfortunately I have checked my pms - and I am sorry but I do not recall speaking to you - they go back to June before this incident took place - but again If you could send me a copy of that mail I will take a look at it.
I'm not normally disinterested in complaints/queries - in fact I welcome them but I could have been having a bad day I suppose.
You mention that the account is in my mother's name, what exactly are you trying to achieve by stipulating this?
We could only find one order placed for you in your Mothers name - where you keep stipulating others.
I was just asking whether you had any other accounts set up under other account names so that I could check to see whether we had problems with any orders under those names
Again, what gives you the idea that I supposedly illegitimately complained because "you didn't like the headset"? Who are you to gauge somehow via telepathic measures what I was thinking at the time, where I, have not expressed this. Additionally, the "headset", how is this of relevance to my complaint on service levels?
No Rob no need for telepathy - you keep mentioning order'
s and that there were slow response/delivery times and when asked for further information pertaining these orders you are not forthcoming.
We can only find one order in your mother’s name - this was delivered within 5 working days.
As I have said earlier I seen the mails between you and Chris and there are no delayed responses not even to follow up mails regarding this order.So I do not see how slow response/delivery times can be the issue.
The only issue that you have had with us is the fact that we will not accept your headphones back as a return.
You have disclosed three items of personal account in your post of which I don't appreciate.
Sorry Rob but I have revealed no personal details - your full name - and cell phone number I might add - is in your sig on another forum for all to see.
All I have said is that your order is in your Mother’s name and I have given my reasons for saying so.
I find your comment outright rude. Instead of this being dealt with via private message, you insist on posting this on a public forum,
As I said earlier in this post you have chosen to make your issue with the headphones into a public spectacle - I am mearly responding to your dubious claims.
in what I assume, is an attempt to somewhat slander my name.
You’re kidding me right?
Why would I do that - did I buy a headset from you and you refused to take them back?
I will be expecting a formal retraction from you in response to this submission.
I tell you what if you can supply me with any evidence of what you claim I will retract any statements that I have made that you feel unfair and I will apologize unreservedly to you on this forum
But if you can not supply this information then I expect that you do the same.
)
