sycogrim
MyGaming Comp Authoritah
Cool, just wanted to confirm that the entire software is on the server.
Sometimes the user installs an interface to lessen load on the server.
Anyways, from what you said, the freeze occur after the query.
Can you see the query log?
A log would help greatly (just don't post it publicly) to see if the query had anything to do with the freeze.
It could be that the user created an invalid/erroneous query, and the software didn't catch such exception.
If you could duplicate the query, run it under another user account to see if it freezes.
Funny you mention that, the program itself doesn't exert any crash logs etc...
Definitely not an ID10T error it just looks like the machine itself isn't willing to accept the program while it's running even while we shut everything down.