Zaps order query
- Thread starter Kuga
- Start date
Crzwaco
New member
Yeah must say the 1ste time used them was not really what I was expecting but since they the only ones stocking the stuff I needed at the time. But I hate the order and then we check if we have stock we don't have stock but we do have this and then it turns out there is no stock of that item as well. So you got to wait for it or get a refund.
Wish more places will start stocking cat 6 cables.
Wish more places will start stocking cat 6 cables.
MooDy
New member
I'm so sorry to hear about your bad experience shopping with us K its defiantly not the sort of service that I like to hear about from my company.
I do not have the full details of your order at hand but I will defiantly be looking into this first thing.
As Chris has explained to you we have had to employ a new staff member who has been with us for about a month and I will defiantly be keeping a closer eye on him from now on.I'm a little surprised at your comments about Chris himself but again I will be speaking to him about this first thing.
Please accept my sincere apologies for any disappointment and inconvenience that we have caused.
Tina
Necuno
The Piper
MooDy
New member
C - the reason that we like to check with our suppliers - although its a bit long winded - first before we take your money is to make sure that we can actually get the items that you have ordered from our suppliers.
99% of the time this system works.Most people appreciate not having to pay for some thing first and then finding out that we can then not get the items that they have ordered.
But as with all retail if we check with the supplier and they tell us that they have stock,then we go ahead and process your order and it turns out that they dont - We are left with the situation that you found yourself in - we will ask if you want refund or we will get a new ETA from the relevant supplier.
Normally the suppliers are quite good and will notify if something is low stocked or out of stock.Luckily this does not happen often and I'm sorry that it happened to you.
Kuga
New member
Thanks. My order number was 4891. I sent an email regarding the issue.
"Hi,
I think for this cock up on your part, you should courier the stuff overnight at no additional cost to me. I needed the stuff by the 13th for a comp."
If you can assist me further that would be great. Otherwise I won't be recommending you guys ever again and as stated previously, take my business to Prophecy or Sybaritic. I have yet to have issues with those companies. What pisses me off is that if I hadn't phone, I'd still be waiting like an ass when there is no stuff coming to me.
I know of some people that view only one of the sites. Was getting my point across.
Necuno
The Piper
MooDy
New member
Kuga I will see tomorrow what we can do about getting your order to you for the 13th - please forward a copy of the mail to me [email protected] A - I'm not at work now so I can not check your order from here so if you can include a list of what you ordered as well I'd appreciate it.
Wlad
New member
I've only bought something from Zaps online once (Asian Demon's Souls) and I got awesome service. I placed my order on a Wednesday (if I remember correctly) phoned them Thursday to arrange payment and shipping and I was told I would get it by Friday. Sure enough on Friday morning the courier delivered my game to the counter at my work. 
I also (finally) bought my Death Note wallet on Saturday from them when I was in Jhb for rAge and just for stocking that alone they rule in my book.
I also (finally) bought my Death Note wallet on Saturday from them when I was in Jhb for rAge and just for stocking that alone they rule in my book.
Strifehart
New member
Overclocking is SRS FKN Biznis.
MooDy
New member
Kuga - We have checked with our suppliers and they do have stock of your items and we should be receiving them this afternoon if they arrive by us before 3 we will dispatch with the couriers and they should be with you tomorrow - If however they arrive after 3 they will be dispatched first thing tomorrow morning and should be with you on Monday.
Chris should have been in contact with you already explaining all of this and please do feel free to contact me directly [email protected]
Chris should have been in contact with you already explaining all of this and please do feel free to contact me directly [email protected]
DenSweeP
New member
I can understand the frustration, but I think that sometimes the consumer/customer must also realist that sometimes things go wrong for whatever reason and also be a little more understanding.
That being said, should any mistakes or errors occur, the supplier also has to be on the ball so that they can notify the customer immediately to explain the issues and resolve them ASAP. They shouldn't only respond once the customer has thrown his toys and made a scene. Granted, in this case Moody obviously did not know about this, but sometimes I think the staff are so scared of making a mistake for fear of losing their job, they rather hide the stuff up and hope that it goes away. Rather create a system where if the staff make errors, they can report the mistake and keep the customer happy and not be shat out from a dizzy height and retain their jobs.
Ok, I know that people will then not care about quality, but weed the losers out and build a good staff up.
That being said, should any mistakes or errors occur, the supplier also has to be on the ball so that they can notify the customer immediately to explain the issues and resolve them ASAP. They shouldn't only respond once the customer has thrown his toys and made a scene. Granted, in this case Moody obviously did not know about this, but sometimes I think the staff are so scared of making a mistake for fear of losing their job, they rather hide the stuff up and hope that it goes away. Rather create a system where if the staff make errors, they can report the mistake and keep the customer happy and not be shat out from a dizzy height and retain their jobs.
Ok, I know that people will then not care about quality, but weed the losers out and build a good staff up.
MooDy
New member
DS - I actually have very little involvement in the online sales side - normally Wayne & Chris resolve any online issues - so I wouldn't expect to be informed of every hiccup that occurs - of course I am willing and I do help out customers with their online orders where I can.
Its most unlike Chris to leave an issue like this unresolved but after speaking to him this morning he seemed to be under the impression that Kuga wanted a refund and he had already spoken to the member of staff who misplaced the order.
Unfortunately in this case the blame lies squarely upon us as an order was misplaced - but it was by a member of staff who is still new to the company and so I do not think that any kind of heavy handed disciplinary measures are in order - hopefully the embarrassment of reading these threads will be enough for him to ensure this does not happen again - as we all know you only get to play the new guy card so many times!!
Anyway I think that this issue has now been resolved and Kuga should have his order by Monday - which should give him time to install the parts on his PC ready for his comp.
Grimspoon
The Hoff
DenSweeP
New member
Do you have her number?
If everyone knows that she blows, do you really also want to know?
