Telkom D-Link ADSL modem users suffering Internet connection woes

Telkom is aware that some of its customers using D-Link modems are experiencing connectivity and internet browsing issues, the company said in a press statement issued today (16 august 2013).

Telkom said they are working with modem manufacturer D-Link to resolve the issue and restore service to all effected customers.

“We apologise for any inconvenience caused to our customers and will continue working with our supplier until the problem has been alleviated,” said Managing Director of Telkom’s Consumer and Retail Division, Manelisa Mavuso.

“I also assure customers that the Telkom ADSL network and ISP platform is functioning optimally and that this problem is specifically on the modems itself.”

Customers may call 10210 for Internet Support or can follow these steps to try and address the problem:

1. Change the Default Support accounts default Password. (currently the Support account is accessible via the WAN)
2. Change the DHCP setting to Obtain DNS info from the WAN Interface

To Change the Default Support account password:

1. Log into D-Link router interface
2. Click on “Maintenance”
3. Click “Access Controls”
4. Click “Account Password”
5. Select “support” from the drop down
6. Enter Current Password (support by default)
7. Change the password
8. Apply

To Change DNS Settings:

1. Log into the D-Link user interface
2. Click on “Advanced” tab
3. Click on “DNS”
4. Select the “Obtain DNS info from the WAN interface”
5. Click Apply

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