MyBroadband’s latest broadband survey shows that Axxess, Afrihost, and Webafrica are the best Internet service providers in South Africa.
The Q2 2016 broadband survey was completed by 4,267 South African broadband subscribers – 2,732 of whom used an ADSL or fibre ISP.
To avoid duplicate entries and survey manipulation, a unique token system was used which only allowed invited users to complete the survey.
To test subscribers’ satisfaction with their ISP, they were asked one question: How likely is it that you would recommend your current ISP to a friend or colleague?
A 10-point scale was used to rate the likelihood of a user recommending their service – where 0 is not at all likely, and 10 is extremely likely.
This is known as the Net Promoter Score, and the results of this question provide a good measure of the loyalty of consumers towards their providers.
The table below provides a summary of the results of the survey.
No. people surveyed
Best ADSL ISP speeds
The average speed on an ADSL service is an important measure of the network performance of an Internet Service Provider.
The table below shows the average speed of ADSL ISPs.
|2||MTN Business||ADSL||4.33 Mbps|
|3||Vox Telecom||ADSL||3.93 Mbps|
|5||Internet Solutions||ADSL||3.8 Mbps|