Greetings,
Thank you for your interest in Electronic Arts and for taking the time to write us with your thoughts and questions.
I understand that you having some freeze issues with Battlefield 3 since installing the latest update for the game. At this time, we have noticed that some of our PC gamers are experiencing the same issue that you are having also. Our technicians are now aware of this matter and are working hard to find what may have caused this issue with the latest update. In the mean time, this is what I suggest in order to try correcting the issue:
Sometimes, when a game has issues like this, it can be caused by being slightly out of date. So just to make sure, lets make sure that your graphics card is fully up to date, since both Nvidia and AMD recently came out with new drivers on their website. Please click the link(s) below depending on your system to get the latest driver update:
http://www.nvidia.com/content/global/global.php
or
http://www.amd.com/us/Pages/AMDHomePage.aspx
If you do not know what type of graphics card you have, please do the following:
1. On your keyboard, hold the Windows key and push the letter R
2. When the run box appears, type dxdiag and push OK.
3. When the DirectX Diagnostic Tool opens, just go to the Display Tab to see your graphics card specifications.
Both of these sites have an auto-detect option, but I highly suggest putting your graphics card specifications in manually to get to most up to date driver.
If the issue persists after updating and restarting your PC, we may need to manually uninstall the game. If you would like to try doing a manual uninstall, please follow the instructions listed at the link below:
http://help.ea.com/article/How-to-manually-uninstall-Battlefield-3
After manually uninstalling the game, please re-install the game with the digital copy from your Origin Download Manager and re-update the game.
If the issue persists after trying the steps above, you can keep yourself posted with the latest information about this issue at the link below:
http://forum.ea.com/eaforum/categories/show/215.page
We appreciate your patience and cooperation. Please be assured that your concern is our priority!
Please reply if you have any further questions or concerns!
Best Regards,
Pradeep
Electronic Arts
Worldwide Customer Experience